Complaint Review: TIME WARNER CABLE

OK, First off let's talk about how the industry forced us to either purchase new tv's, or cable tv service.

Second of all, automated systems, we all hate um, TWC automated system for bill payment doesn't even work! You don't have to use the automated system, but I'm afraid to give up my card #online, and using a rep to process payments will cost

you an extra $5 bucks on top of the overpriced cable that I have to buy because Cleveland is such a slum, they are the only company offering cable in my area.

I called the 24 line to pay my bill, the system didn't work, nor could it tell me my balance. I was transferred to a rep who I believe that I woke her from a nap. She didn't even try to clear her throat or pretend to be awake, she just plainly stated "Thank God it's Thursday, I'm off tomorrow", never did give me my account balance, but she did convince me to add starz to my package because they supposedly show

a new movie weekly, which is DEFINITELY not the case with HBO and SHWTIME

Anyway, I was connected to some other p***k who was very patronizing, and insisted that I owed a bill from December, which was my first month (which you pay in advance to the tech when he connects you) so that would be impossible!

Plus, the last rep told me last month my bill was $66, I paid them an even $70, so even thought I pay my bill on time every month, it keeps getting higher and higher.

When the sales reps offer these great "deals" they always say it'll just be $60-70 total , but you get your bill and it's like $150

Mamanikki
cleveland, Ohio
U.S.A.