time warner cable I have been billed 3 times for a remotte control allrady paid for ripoff and my credit has been affected by them charlotte North Carolina
I have been abused by the following conpany" Time Warner Cable". in october of 2001 I closed my account, returned the converter box and paid $16.00 for a lost remote control. two month later I received a bill from Time Warner Cable saying that I owed them the price of the converter and the remote control.
I personnally went to their strore with the receipt and the check allrady cashed out by the company. they told me that the problem was solved and that I needed to disregard the bill. a month later I received another bill saying that I owed them sixteen dollars, and I was risking to be reported to the credit bureau.
I called Time Warner Cable and got the same answer that it was their mistake and I do not need to worry aboutg the bill. thirty days later I received a bill not from Time Warner Cable but from CMI a credit collection agency. to avoid futher problems I sent them a second payment for the same remote control.
this month I received a bill from TWC claiming the sixteen dollars. I faxed twice the check and still cannot be satisfied. this has affected my credit standing which was so far good, I am about to buy a house and it looks like it will stand in my way.
I am hurt, desperate, and hope to get results through you.
thank you in advance
ousmane
charlotte, North Carolina
3 Updates & Rebuttals
ESTELLE
CHARLOTTE,North Carolina,
U.S.A.
HELP TO LADY IN CHARLOTTE
#4Consumer Suggestion
Sun, August 17, 2003
I have had numerous problems with TWC. My suggestion is to call the local office and speak to David Auger, 704-3779600. He is the president of the company. If that doesn't work contact Don Johnson on channel 9. He is great at getting these things cleared up. And also make them right a letter of explanation to all 3 credit bureaus.
I hope this helps.
Scarlett
Jennifer
Charlotte,North Carolina,
U.S.A.
Consumer Comment - TWC Customer Service
#4Consumer Comment
Wed, December 11, 2002
I also had TWC service in the Charlotte area and disconnected when we switched to DirecTV in October. I called and cancelled service in Mid October and the representative was very rude. I turned in my box and remotes the same day. They told me I should receive a final bill in the mail in about a week. The day I received my final bill, I received 3 collection calls. Each of the representatives I spoke to were rude and told me not to worry about it. For three days I received bills in the mail and collection calls. I finally got a sympathetic customer service rep who deleted my phone number and the calls stopped. I paid the bill and they sent me a final 0 balance bill. Customer service may be fine in WI, but here in Charlotte it needs a lot of work.
For the gent above with current problems, my advice is to send a copy of the cancelled check and receipt to all of the credit reporting agencies with a rebuttal for your credit report. You could also try calling Action9 if they do not resolve. The local news channels can get things fixed when even a local attorney cannot. 16.00 is 16.00. I would also ask for a refund of the second payment. They don't deserve an extra dime for the trouble.
Jovada
Milwaukee,Wisconsin,
We are going through restructuring
#4UPDATE Employee
Sun, September 29, 2002
To all consumers who have a doubt in their mind about TWC, you have the opinion to feel anyway you would like to feel about these type of situations.
I am a CSR for ouR Wi. division I know that our customer service in the past was not all that great but I am here to let every on know what's going on here in my city. We are going through restructuring and we have a new very influential, creative, and a very prfessional business ettiquette.
We have let go of all the customer service representative who did not know how to empathize with the comsumers.
I myself as a customer service representative I am a consumer as well not just of TWC but of other companies as well I have that mentality and with the direction of our new President, Carol Heavey, we will change everyone's mind about the service that they have received in our state.