We moved one business to a new location over a year ago. It was with TWC for 5 years. After the move, the address is wrong. The 411 listing is wrong. We added two business lines for two more businesses at the same location. Neither of those businesses are in the 411 Directory. Spectrum responded with this:
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Thank you for contacting Spectrum Email Support.
We apologize for the inconvenience. We have reviewed this issue and we show that the number is listed in 411.
We consider this matter resolved. Should you have additional questions regarding this or any other matter please feel free to reach us via any method listed below. We thank you for your business.
Call Toll Free 866-892-4249 Email or Chat live online at:
http://business.timewarnercable.com/support/contact-us.html *** CASE CLOSED ALERT *** The following case has been closed Company: Howestuff @ 55922 29 Palms Hwy, Yucca Valley, CA, 92284 twcbc Case: 03395651 Subject :Technical Issue Case Description: We have paid for three business lines, and after 14 months, we're still not listed in the 411 Directory Assistance system! I've sent four email requests. Phillip in San Antonio ignored me. Nicole in Syracuse lied. Daniel Lor said it would be fixed. Someone else was on the phone call and said it was fixed and available by this past Tuesday. It's not. Your $300 credit is an insult when we pay over $200 per month for 14 months without the ability for anyone to find us in Directory Assistance. It has had a dramatic negative effect on our businesses. TWC has been and is in breach of contract. Who actually has the knowledge and authority to fix this and when?
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This is ridiculous! I've spoken to several people who said it would be fixed. It's not fixed as of today! Apparently Spectrum has no intention of fixing it. Imagine having three businesses no one can find in 411 Directory Assistance. I want this fixed now. I want a very large credit for the thousands we have paid.