Complaint Review: Time Warner Cable

Watch out for this scam!  First the nice Time Warner Rep comes to your door, says he'll give you one year of Cable/Internet/Landline for $89.99 per month & promises $300. Visa gift card after 3 months.  What they don't tell you it's really $102.70 per month, and my bill went up every month after. Ok so just a couple bucks but I would call and they would credit.  Next u  jump through numerous hoops to get this Visa Card. Get a redemption code at a certain website, go to a 2nd website, register redemption code, Have to give (2) previous bills from previous provider showing for at least (2) of the services.  After all that and most importantly no one EVER tells you that you have to pay before or on the bill due date or you rescind the entire $300 card! So that's what happened to me, I always pay my bills, I was just few days later than that date on 3rd month bill so sorry, no gift card. No one ever tells you this until you ask where's your $300.  They'll tell you’re no longer candidate & should’ve read through all the pages online of fine print.  It's insulting to do this when I was with AT&T for over 12 years and changed for this deal. Not to mention TWC service had outage on two occasions while I was working, once for two entire days and they only gave me $3.50 credit per day! 

Update 2 hours later:  I was reading on the internet that this has happened to so many others not honoring $300 Visa reward card for various reasons.  One guy wrote he called their customer solution dept. which basically is retention with another dept name.  Told them to disconnect all and ONLY then they offered to give him the $300.  That’s what I did and I whalla! I just got a call back from them about half hour later saying they would give me the $300. Visa Reward anyway.  P.S. Make sure you keep date you called, get the name of whoever you speak to, make sure you have his/her dept, and their operator ID Initials (they call it).  Good Luck!