Complaint Review: Time Warner Cable

Time Warner failed to show up for an arrange appointment for repair of cable jack and did not even call.  There is a broken TWC cable jack in bedroom that was originally installed by them.  I was told that it would be repaired for free by a technician who was sent to repair my non-working phone line.  Phone line was repaired and I called in a work order for the jack repair. I was told by customer service it would cost me $29 to have a tech come and repair the jack, so I setup the appointment.  On 8/8/12, tech was scheduled to come between 4-6pm to rewire jack.  No one showed up and I never received a call fro TWC.   I called TWC to find out what happened and was told they would get back to me in a few minutes.  Never heard back from anyone.  On 8/9/12, I called  to get the problem resolved and find out when they could come to make the repair.  Spoke with a Cust. Svc. supervisor who informed me that techs do not repair lines in apartments and I would need to get an independent contractor to come and do the repairs, or they would provide a contractor for approx. $90.  First off, this is their jack that was originally installed by them, which they won't repair and want me to pay for.  I said maybe I should just change to another cable company and they said go ahead if I wanted to cancel my service with them.   This is poor business practices, customer service and a ripoff. 

They refuse to correct the problem unless I fork over money for their mistakes.  Don't use them. After I made the complaint, my cable and internet stopped working for about 30 minutes.  REALLY!!