Complaint Review: Time Warner Cable

The time warner way. My mother got time warner around two years ago, because after her husband died she sold the family home to move into a small apartment community. She got an agent who assured her that her rates would be set, and that she would have a universal type phone service as well with free long distance. well months later she noticed that the bill was over 200.00 dollars every month so i called to see what the glitch was.. I was informed that she did not have the universal plan or what ever the term is for this , and that she in fact had the local plan. I asked them to change it to what she originally was told she would get. i was told that it was to late, and that she would have to keep the one she has. let me tell you a little about this local plan. local for her was 972 area code. but only a few parts of 972 area code. So if she needed to call her apartment office, guess what it was long distance, if she called the neighbors upstairs it was long distance, if she called any place other than certain spots it was long distance. well i tried over and over for about a 18 months to get them to change this or let her out of it, and they refused every time.It was not until i made a threat of the attorney general and the BBB that they stated that it would be no problem. I mean it was just like lighting fast. So now the bill was to be 57 dollars per month from now on. This is great right,,,wrong.. because they charged her 90 dollars three times to change to what she originally asked for in the first place. My mother has terminal kidney disease and is not in good health. it just seems a shame that a company like time warner get away with preying on people with the trick sales tactics they use.If you think about it, Are we all that well off that we can pay hundreds of dollars a month to watch reruns of the same programs. people find other more honest companies if you must have the service, but time warner is the snake of the industry. You can even choose free sites like hulu.com and watch programs for free. You can choose cheep fixed rate cell phone services like metro and truly get a fixed rate.Stop giving time warner your money.Better yet save that money and take your family on a flight some place, because that is what the families of time warner are doing with the money that they are robbing from you and senior citizens alike. This company is not worthy to do business in the state of texas. PS . this is only the tip of what i really could tell you about what they have done , and continue to do to torment customers. It would take pages just to tell you about the two person office, the rude phone calls, and the sorry for your luck type attitude they take with the very customers that make the possible for them to have a tech truck to not show up in when they say they will. Tiredoftakingit dallas, Texas
U.S.A.