Complaint Review: Time Warner Cable

Someone in my house called to set up cable & was told they would need to pay the company for a outstanding balance from 6 years ago at another address 1st. With the assumption that the debt is valid, shouldn't TW have sent collection notices for the last 6 years? Apparently they dont think that is necessary, not a one had been received.

I try to get service in my name at the same address but was told- "All debts owed by anyone else in the household to Time Warner must be settled first, or payment arrangements made, the 1st payment being due when the technician comes to hook up service." Or they said they'd settle for proof that the person is no longer in the household.

"Well if we allowed you to hook up service the person who owes us money will benefit from our service too"
What kind of bullsh** policy is that? At that point, any other person in the house is irrevelant. I am requesting service in MY name, therefore I will be responsible for the bill..nothing to do with anyone else. I have never heard of anything like that happening before at any other divisions of TWC, they must ad-lib in their own rules here as they go to maximize inconvenience to the customer.

I found a way around their b.s. in the end, so it looks like I got the last word

Nicole
Northern, Pennsylvania
U.S.A.