Complaint Review: Time Warner/Spectrum

I swithed over my services to Verizon after being with TWC for a few years, I have contacted them multiple times about their slow and faulty internet service, I have given them many chances but was just fed up with their service so I finally switched over to Verizon on Nov 1, 2016. Spectrum continued charging me until December 28, 2016 even if I had called to have it disconnected and ported over to Verizon. They now claim that I never called because their notes say that I only called on November 23rd. I had called them earlier to cancel it and to get the address for the place where I could return their equipment. Now they are charging me more than $100 because their representative failed to put down on her notes.

I had called them again last month because the put me in collections, the girl I spoke to said that they are pulling it out and that I don't owe them anything anymore becasue I had returned the equipment. A week ago I had some harrassing phone calls from another collection agency for the same amount.

spectrum is a rip-off, they have slow and faulty phone and internet service, they claim that it's fast enough but it is not, on top of that they will charge you a lot of fees and made up charges once you try to get out. STAY AWAY from spectrum