Complaint Review: Timeshare Exit Team / Reid Hein & Associates

  I have been a timeshare owner for many years now and due to health issues and being under the constant care of a doctor can no longer travel. I tried to get my resort to cancel my ownership but they refuse and tell me that being sick does not change my obligation to pay the annual fees. I cannot continue to pay for something that I am unable to use. I tried selling it. No one wants to buy it or even take it for free. I’ve tried renting it with no success. Which brings me to how I ended up getting in contact with Timeshare Exit Team aka Reid Hein and associates. I signed up with them after attending a meeting about their services with the understanding that they are a lawfirm and that I would be working with an attorney to get out of my timeshare. When I got home I decided to do a little more research. I looked at their website and other information online regarding their company. What I found did not really answer any of the questions I had. I wanted some kind of reassurance from one of their attorneys that they had success with getting people out of their Kuhio Banyan timeshares. I called their office and asked if I could talk to one of the attorneys and they told me "No". So I asked if I could have the name of the attorney who would be handling my case and they again told me "No". I told them that if I couldn't talk to an attorney then I wanted a refund. Then I was told that they do not give refunds. After I got off the phone with them I went straight to the contract with them and sure enough it said that my money was non-refundable. I immediately called my credit card company and they had not charged my card yet so I cancelled my card. I was not about to pay thousands of dollars to a company that can't even answer my questions or let me talk to my attorney. Shortly after that timeshare Exit Team called me and said that they tried to process my payment and that it said that it was declined. I told the individual I was speaking to that I had cancelled my card bc they would not let me speak to an attorney. They then told me that that don't usually allow the clients to talk to the attorneys because the attorneys done have time to talk on the phone. What is the sense of hiring an attorney who doesn’t have the time to talk to you? Where is the relief for timeshare owners who have been swindled by resorts? Apparently not in companies like timeshare exit team. I hope that by posting this I can warn other people before they sign up with this company or others to do more research then I did.