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  • Report:  #1321771

Complaint Review: Tire Works - Angel & Ryan

Tire Works - Manager Angel & Assistant Manager Ryan Very Deseptive individuals and shady Mechanic Work Las Vegas Nevada

  • Reported By:
    Pissed Off, thought I was hiring educated Mechanics — North Las Vegas Nevada USA
  • Submitted:
    Wed, August 10, 2016
  • Updated:
    Wed, August 10, 2016
  • Tire Works - Angel & Ryan
    4700 W. Craig Street
    Las Vegas, Nevada
    USA
  • Phone:
    702-659-2338
  • Category:

We had moved back to the Vegas area a few years ago and had went into this Tire Works on Craig. I consulted with Angel (The Manager) and exclaimed I am Handicap & need a reliable place to take our Chrysler 300. He Spoke very highly og all staff & gave me his word we would be treated fairly and if we further had any issues to contact him personally. Things had been great fro 2 years, then this last year year we have had nothing but issues! Not sure when Ryan Seegmiller was brought into this location, but he has a real attitude & I have done my best to stay clear from him since my first issue & encounter on 6/9/2015. I had purchased brand name tires (Cooper the same as Tire & model Tire Works stands behind) on line, which saved me hundreds. I brought my 1994 GMC in for the first time to have these tires installed a few days prior & noticed it still had the same shimmy in the front & rear, so I returned to have an alignment done to see if this corrected the problem. It did not, then was told my rims are bent!!?? Okay my issue is when I had the tires originally installed few days prior, balanced, new valve stems etc.... Why wasn't I told or it noted that my rims are bent and not till after I pay for an allignment then told rims are bent & they could replace them. Now since then with my Wife & her Chrysler 300 there has been numerous issues with service & customer care. We have had several recommended services done per their request. The last one was the whole Radiator system with new coolant & a rear differentual oil change with all new fluids. Wife came home & said the vents are not blowing above as before, so she took it back & the Mechanic told her that the dash would need to be removed as there is a chance the system was clogged while doing radiator flush! Cost $150 to ??? depending on what they find. She would need to schedule. So this doesn't all sound right to me. Being disabled my wife refuses to let me work on her car due to the chance of me getting hurt. I talked her into us looking at it. She has on screen display with GPS built in. the Mechanic David Angel adjusted all her controls and then says it would take the above repair to fix it. Well this was untrue! So we let it go until next time she went into service her car. I told her to mention to Angel or Manager on duty. Angel was not available, so she explains the whole scenario to Ryan Seegmiller & he all his said was hummmm! She proceeded with Oil change & thought we would just take up with Angel (Manager) at a later date. So recenlty (8/4/2016) my wife took off work and we drove out to Pahrump to check on house and just get away etc... Mentioned to wife car felt rough, she said she had some tire pressure issues as all were not the same right now due to heat etc... I talked her into pulling over at a service station to air up all the same 35 PSI. Car still felt rough to me on HWY, but I don't drive it at all & only am in it for Dr.'s appointments in town etc...  We got back later that day & I had her pop the hood an hour after it sat there from driving. Oil dip stick showed oil to be just at lowest mark on okay. Meaning it was a quart low. So proceeded in looking thru all our service receipts and see my Wife had used a coupon this time saving her ($17.00) this time on a 5qrt oil change. Ryan keyed in exsactly that 5 Qrt Oil Change, suggested all sorts of fluid changes again and said her Battery was at 44% and very bad. Problem is Car takes 6 qrts as it shows on specifications on all receipts, oil cap etc.... She has traveled just over 3,000 miles since that oil change of one quart low of oil!!! Not good for any car period. Elementry mistake surley not an educated Mechanic knowing his job regardless of paper wortk order!! So we visit Tire Works & request to talk with Angel (Manager) & explained all the issues we have had in the last year and now this most recent mistake of only putting 5 quarts of oil in a 6 quart engine. He answer Hummm Well no problem just pull it around & we will add a quart. No Sorry or nothing. Battery is at 100% too!! Ryan comes out & proceeds on verbally harrasing me, saying well anytime you need a free qrt of oil due to evaporation or friction loss just come on by. I asked him to please walk away I didn"t need to hear any excusses of why they didn"t do their jobs properly and we wouldn"t be returning to this particular Tire Works due to his attitude, carlessness & further more harrising the Customer me with insulting remarks as if we are trying to get free service from them. Oil doesn"t evaporate out of an engine with absolutly no oil leaks. If there is friction loss happening, it is only due to their neglegence recently by forgetting the 6th quart of oil! Angel Allowing this Assistant Manager to come out and verbally harras me is not a Manager in my book. I was the customer only pointing out what mistakes they are making with our $35,000.00 car that may cause damage & trying to work over or up sale a customer everytime they bring in the vehicle.

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