Tires Plus Aka Olsen Tire Oil change rip off - do not get whole pakage paid for Melbourne Florida
I would like to relay my most recent experience at the Tire Plus Store at 1354 Wickham road. On Sunday 8/24/03 I had an appointment for an oil change and tire rotation also known as your Good Service After waiting an hour after my scheduled time of 11am, I called a friend to pick me up. A few hours later I was called to come get my truck. The wait time is nothing when compared to what ensued!
When I got to my truck, I noticed that the front tires were dirty as they were when I brought the truck in. I went back into the store and asked the man behind the counter how they rotate tires. I was told front to back, back to front I then told him that my tires had not been touched as the front was dirty when I brought the truck in and they were still in the same position. He stuttered a little, seeming not to know how to answer and closely examined my bill. He told me that nothing was noted on the bill for tire rotation, I told him it was included with the supposedly Good Service
Then another gentleman came up and the first man told him my complaint. The other, I assume a manager, told me that they do not rotate everyone's tires because they don't know everyone's rotation schedule and besides I did not request it. I told him that I should not have to request a service that is listed as part of the package and that his answer to my question of why services offered were not rendered was very lame.
Gathering from his comments, I am assuming that my tires were not rotated on previous visits. How has this affected my tire's performance? How many other people have taken their car in and assumed, but not asked directly, that they received a rotation when in fact they may not have?
I then learned that my mother had taken her car in for a flat tire the week before and left with four new tires. Fortunately I still have her old tires and will take them to another company to verify that they indeed need to be replaced.
I cannot tell you have much this entire incident has bothered me! I firmly believe in paying a fair price for a service. However, when I am taken advantage of, and clearly thought of as a fool, I get incensed!
I sent a letter to the headquartes in Tampa and a customer service rep called me. I explained my complaint and he assured me a manger would call. One did who had no idea about what I was talking about. I kept being promised that a district manager would call me but no one has. I have given up trying to complain to the comapny. I will let everyone I know not to use this company!
Gregory
Melbourne, Florida
U.S.A.
4 Updates & Rebuttals
Mike
Tampa,Florida,
U.S.A.
Read the work order when you sign it!
#5UPDATE Employee
Fri, January 02, 2004
Gregory,
Tire rotations are always free at Tires Plus with an oil change (on most vehicles). However, for many reasons, they are not automatically done without asking the customer first. The reason for that is simple. First, there are many cars that the tires cannot be rotated on (different size tires on front and rear). Second, some cars already have the best tires in the correct positions, or perhaps they have an unusual wear pattern that would cause a ride disturbance if they were rotated. The issue that you have seems to be that the person who wrote your truck up either forgot to ask you if you wanted your tires rotated, or he did ask and then forgot to enter it into the computer when he wrote the ticket.
Either way, when you signed the work order allowing Tires Plus to service your vehicle, YOU should have read the itemized description of what was being done, as well as the total cost of the services that you were authorizing. Apparently, you did not do so. It may be their fault, and then again, it may be yours, but, in the end, you were not charged additional money for a service that was not performed. Also, I can't understand why you would write a letter to the corporate office in Tampa, when Corporate is in Clearwater. That makes no sense at all! Furthermore, why are you complaining of this now, 4 months after the service was done?
Mike
Tampa,Florida,
U.S.A.
Read the work order when you sign it!
#5UPDATE Employee
Fri, January 02, 2004
Gregory,
Tire rotations are always free at Tires Plus with an oil change (on most vehicles). However, for many reasons, they are not automatically done without asking the customer first. The reason for that is simple. First, there are many cars that the tires cannot be rotated on (different size tires on front and rear). Second, some cars already have the best tires in the correct positions, or perhaps they have an unusual wear pattern that would cause a ride disturbance if they were rotated. The issue that you have seems to be that the person who wrote your truck up either forgot to ask you if you wanted your tires rotated, or he did ask and then forgot to enter it into the computer when he wrote the ticket.
Either way, when you signed the work order allowing Tires Plus to service your vehicle, YOU should have read the itemized description of what was being done, as well as the total cost of the services that you were authorizing. Apparently, you did not do so. It may be their fault, and then again, it may be yours, but, in the end, you were not charged additional money for a service that was not performed. Also, I can't understand why you would write a letter to the corporate office in Tampa, when Corporate is in Clearwater. That makes no sense at all! Furthermore, why are you complaining of this now, 4 months after the service was done?
Mike
Tampa,Florida,
U.S.A.
Read the work order when you sign it!
#5UPDATE Employee
Fri, January 02, 2004
Gregory,
Tire rotations are always free at Tires Plus with an oil change (on most vehicles). However, for many reasons, they are not automatically done without asking the customer first. The reason for that is simple. First, there are many cars that the tires cannot be rotated on (different size tires on front and rear). Second, some cars already have the best tires in the correct positions, or perhaps they have an unusual wear pattern that would cause a ride disturbance if they were rotated. The issue that you have seems to be that the person who wrote your truck up either forgot to ask you if you wanted your tires rotated, or he did ask and then forgot to enter it into the computer when he wrote the ticket.
Either way, when you signed the work order allowing Tires Plus to service your vehicle, YOU should have read the itemized description of what was being done, as well as the total cost of the services that you were authorizing. Apparently, you did not do so. It may be their fault, and then again, it may be yours, but, in the end, you were not charged additional money for a service that was not performed. Also, I can't understand why you would write a letter to the corporate office in Tampa, when Corporate is in Clearwater. That makes no sense at all! Furthermore, why are you complaining of this now, 4 months after the service was done?
Mike
Tampa,Florida,
U.S.A.
Read the work order when you sign it!
#5UPDATE Employee
Fri, January 02, 2004
Gregory,
Tire rotations are always free at Tires Plus with an oil change (on most vehicles). However, for many reasons, they are not automatically done without asking the customer first. The reason for that is simple. First, there are many cars that the tires cannot be rotated on (different size tires on front and rear). Second, some cars already have the best tires in the correct positions, or perhaps they have an unusual wear pattern that would cause a ride disturbance if they were rotated. The issue that you have seems to be that the person who wrote your truck up either forgot to ask you if you wanted your tires rotated, or he did ask and then forgot to enter it into the computer when he wrote the ticket.
Either way, when you signed the work order allowing Tires Plus to service your vehicle, YOU should have read the itemized description of what was being done, as well as the total cost of the services that you were authorizing. Apparently, you did not do so. It may be their fault, and then again, it may be yours, but, in the end, you were not charged additional money for a service that was not performed. Also, I can't understand why you would write a letter to the corporate office in Tampa, when Corporate is in Clearwater. That makes no sense at all! Furthermore, why are you complaining of this now, 4 months after the service was done?