Tivo Inc. Tivo does not let you cancel, and you experience hell after the "free 3 month" offer. Alviso California
I liked Tivo, I used it for 5 long years faithfully paying the monthly subscription fee. However when I switched from Comcast to U-Verse there is no way I could justify using the Tivo. So I called the customer service to cancel the subscription after U-Verce was installed last December.
No matter how much I tried to tell this Customer Service person, she would not let me cancel it. I explained the reason, she kept insisting that Tivo can be used with U-verse (yes, technically true) and she kept saying that just delay the cancellation for 3 months, since she can give me free 3 months due to my long subscription record.
Even though I had no intention of using Tivo, since there is no way to connect the U-Verse programming directly to Tivo, I got tired of arguing,
and starting to feel a bit sorry. She started to sound pitiful like the little match seller, may be she has to turn one customer to get her commision. Whatever the reason she finally won, I told her go ahead , I will cancel before the 3 months.
Just to make sure that I won't get charged from Tivo , I changed the Credit Card in tivo.com so that it will expire the next day.
Then I forgotten about the Tivo, I disconnected it and I had forgotten about the 3 months.
Now in May, I see a warning about past due notice from Tivo, sounds like I owe them 12.00 or so. I realised that I forgot to cancel the service
and I called up the Tivo Customer service to cancel and just have them forget this charge. The Tivo was long gone, I didn't think I needed to pay.
Well after 30 minutes or so in phone, I was threatened with Guido the Collection Agency unless I pony up the 12 bucks.
It was a horrifying and scarely experience. I guess I have to pay this fee and I should feel lucky.
Tivo was a good service but there is no way to make a clean break with these people.
Bakura
union city, California
U.S.A.
1 Updates & Rebuttals
Ladyspires
Bristol,Rhode Island,
United States of America
I know your pain
#2Consumer Comment
Sat, January 28, 2012
TiVo is a scam. Called to cancel my service and then following my account for a few months and everything was fine. Then they started charging my account $12.95 with out my knowledge and they owe my 18 months of credit. Called in again to make sure my account stays disconnected and the conversation escalated to two supervisions where neither would give me my money back. The first supervision was rude and first claimed that I didn't actually want to cancel the service but that I was thinking about upgrading. He kept lying during the conversation saying he could only give me 90 days worth of credit just like the agents and then later saying he could only give me 6 months proving he had the ability to an extent to give more than the 90 days he initially claimed. He then said he would have an executive call back would give me my money back after I pointed out how he could be so easy to promise that and end the call when he didn't have any of my new info and all my info on the account was old so the executive had no way to contact me. He said they would call me tomorrow on a Sunday when e then said executives are only available Monday through Fridays. They could see that I haven't used the device in 18 months when I initially called to disconnect my service and the supervisor employee 36696 Aaron wanted to pull up the call from that day to analyze it with me in order to determine if I would get even any credit back. They acknowledged that other people have done through the same thing and the same customer service. They stole over $200 from me and know it but are fightinh against doing so.