TLC RESORTS...LAS VEGAS Tracy Bennett 'Mark' in customer service....nasty man Poor people skills, does give you all the information, they are all about the money Las Vegas Nevada
We went to a presentation at TLC resorts in Las Vegas. We told them at the time we were taking care of out 5 year old nephew as my borther in law was having some problems. We signed the paper work.
We returned home and found out definitively that my brother in law was diagnosed with Stage IV metastatic colon cancer. We called 'Mark' at TLC and informed him we had to cancel our membership as we needed to spend our money and helping to get my brother in law treatment and to assist in paying for him to travel to MD Anderson in Houston, Moffitt cancer center in Tampa, Johns Hopkins in Baltimore and the Dana Farber in Boston. He laughed at me and told me that I called 3.5 days to late and that I had to have called within 5 days!
THIS IS DISGUSTING! I hope that no one in your family ever gets diagnosed with a potentially terminal illness. I would rather spend every last penny I have trying to save my brother in laws life, instead of going on a vacation. Family comes first! Tracy Bennett you need to correct Mark's heinous actions.
We were also never told about the 5 day cancellation policy and called to cancel 8 days later! We were told by 'Scott' not to look at the paper work until we got home from Las Vegas as the paper work worth thousands of dollars, he stated that we lock it up in the safe in our hotel which we did. We met with Scott on a Wednesday, returned from Las Vegas on Saturday and began to look at the paperwork on Sunday.
We could not access that much information as we had no access to the web site. We weren't even given access to the website until Tuesday afternoon. We heard from my brother in law on Tuesday evening and we decided that it was more important to try and save his life. I could not get through to anyone on Thursday, and got through to Mark on Friday. This is ridiculous!
We don't want your free cruise or trips that you gave us for signing up and can have them back as we have all the paper work. All we want is to save my brother in laws life so his child will be able to know his father! This is ridiculous and I think that Mark needs to have someone speak to him on how to be a decent person.