TLG Great Fun I was unknowingly charged $109.99 to my credit card to be enrolled into their program. They claim that I cashed a solicitation check, which, upon checking with my bank, I did not. Trumbull Connecticut
Upon receiving and going over my latest credit card statement, there was a listing for a transaction that I did not perform in the amount of $109.99. It was from TLG Great Fun located in Trumbull, CT. I immediately called my credit card's customer service to report it.
The customer service agent told me that they have recieved many complaints from other customers about TLG. She gave me TLG's telephone number so that I could contest and remove the fraudulent charges.
When I contacted TLG, their customer service agent immmediately went into her rehearsed sales pitch about the benefits of their program. I had to forcefully interrupt her to get her to listen to me. I explained to her that I did not sign-up for their program and had no idea why I was being charged $109.99 on my credit card.
She said that I cashed a solicitation check in the amount of $8 which automatically enrolled me into their program. I told her that I never cashed any check and I then requested a full refund and credit to my credit card for the charges they incurred. I also requested to be immediately dropped from their "program".
She said that she could only re-imburse me for $92.88.
When I asked her why not the full amount, she gave some falicious reason that the program went into effect on 12/08/07 and becuase of the time being in the program, there was a charge of $17.11 that could not be refunded.
I explained to her that the transaction date on my credit card statement showed 12/13/07 which is a nearly a full week after the date she stated. And again I told her that I was never in the program in the first place and because of that, I should be entitled to a full refund.
She then responded by telling me that to recover the $17.11, I would have to write a letter to one of TLG's other offices, supposedly in a place known as Westerville, Ohio to get the full refund.
I then told her that that was ridiculous and that I should not have to "jump thru any hoops" to get my refund.
I then asked her if I did cash a solicitation check, how did TLG get my credit card number to charge to my account. She HUNG-UP!!!
In following up, I contacted my bank. No such check was ever cashed in my name. I then sent TLG an E-mail requesting a reimbursement in full or I am going to file a report with the attorney general's office with the state of Connecticut and the Better Bussiness Bureau.
Let's se what happens!
Alex
Palos Heights, Illinois
U.S.A.
5 Updates & Rebuttals
Bankworker
PITTSBURGH,Pennsylvania,
U.S.A.
Here is a link
#6Consumer Suggestion
Tue, January 15, 2008
http://www.greatfunonline.com
1-877-488-9480
This is a company that obtains your information through websites consumers often use such as Orbitz.com, Ebay.com, freecreditreport.com which offers discounts on different services and products. They get your card information whenever you order through the main web site and offer free trials to you that need to be canceled in a certain amount of time or they'll begin billing you for it. Most banks and credit card companies are able to dispute the transactions for you as far back as 90 days, however, TLG has their butts covered by providing the authorization that you agreed to whenever making your purchase initially. My suggestion is if you're ever shopping online, make sure that their aren't boxes checked on you order form that provide you free trial offers because if you don't uncheck them, weeks later you'll be billed for services that you didn't order.
Momof_2
Skippers,Virginia,
U.S.A.
What is TLG?
#6Consumer Suggestion
Wed, January 09, 2008
I also was charged the same amount on my credit card. I wrote the credit card company to dispute the charges I also called the company to let them know what is going on. Get all of your money back. I believe you have 30 days to dispute the charges.
I was also told that I cashed a small dollar amount check, but what bothers me how did they retrieve my credit card info?
Momof_2
Skippers,Virginia,
U.S.A.
What is TLG?
#6Consumer Suggestion
Wed, January 09, 2008
I also was charged the same amount on my credit card. I wrote the credit card company to dispute the charges I also called the company to let them know what is going on. Get all of your money back. I believe you have 30 days to dispute the charges.
I was also told that I cashed a small dollar amount check, but what bothers me how did they retrieve my credit card info?
Momof_2
Skippers,Virginia,
U.S.A.
What is TLG?
#6Consumer Suggestion
Wed, January 09, 2008
I also was charged the same amount on my credit card. I wrote the credit card company to dispute the charges I also called the company to let them know what is going on. Get all of your money back. I believe you have 30 days to dispute the charges.
I was also told that I cashed a small dollar amount check, but what bothers me how did they retrieve my credit card info?
Momof_2
Skippers,Virginia,
U.S.A.
What is TLG?
#6Consumer Suggestion
Wed, January 09, 2008
I also was charged the same amount on my credit card. I wrote the credit card company to dispute the charges I also called the company to let them know what is going on. Get all of your money back. I believe you have 30 days to dispute the charges.
I was also told that I cashed a small dollar amount check, but what bothers me how did they retrieve my credit card info?