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  • Report:  #930727

Complaint Review: Tmart.com

Tmart.com bought 16gb mp3 for $49 it worked for about a day or so , then it stopped, they told me to send it back I did, I give them details of aust. post details, they keep on sending me email they havent rece, Internet

  • Reported By:
    Phebe — Ravenshoe Internet Australia
  • Submitted:
    Wed, August 22, 2012
  • Updated:
    Thu, August 23, 2012

I purchased 16gb mp3 from tmart.com hongkong, it took about 3 weeks to arrive, when it arrive, I tried it , it worked for about a day then it doesnt worked anymore so I emailed them, and they told me to send it back thru an inexpensive delivery post. I sent it back then I emailed them the details of aust. post i.d..no.. They kept on emailing me they havent re ceived the mp3 and would not refund my money.

You watch this company dont have any dealings with them

1 Updates & Rebuttals


Sherry ye

USA

Would you please tell me your order number ?

#2UPDATE Employee

Thu, August 23, 2012

Dear Customer,

Sorry to hear that. I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.

Please don't worry,I will do my best to help you . Thanks for your support and patience in advance. If you have any question, please feel free to contact us at customercare@tmart.com.

Best regards,
Sherry
Tmart.com

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