Tmart Yall, Inc New Brunswick, New Jersey Scam New Brunswick, New Jersey
Ordered a camera and monitor system for child room through internet from Tmart.com. Received several days later. Shipped from Yall, Inc New Brunswick, NJ. After installing the equipment, it did not work as required, started to request a return authorization through internet contact, there are no phone numberst to contact Tmart. Was told to wait for e-mail within 24 hours. Twice tried without a response. The third attempt, through internet chat spoke with Tina in Hong Kong. She kept asking for two more days and uderstanding sice they were having problems. The same conversation in the two prior instances. All I want is a return authorization in order to receive a full refund. Looks like there is a scam here. Looks like I have given my money away.
2 Updates & Rebuttals
skipgundlach
Vero Beach,Florida,
Tmart changed?
#3Consumer Comment
Fri, April 25, 2014
There have been numerous disparaging comments/reviews about Tmart. However, either I just got lucky (unlikely with the never-the-same-person responses), or Tmart has undergone a huge change.
I'll save you the details, but a problem was resolved with immediate (given the time difference) response to my email(s) and, despite their best efforts, eventual refund on my purchase, without the need for sending the watch back.
I didn't get the outcome I wanted (a watch I could wear diving, and read at night), but that was a function of the design, not the seller.
Sherry ye
USAWould you please tell me your order number ?
#3UPDATE Employee
Wed, August 15, 2012
Dear valued customer,
It is greetings from Tmart Customer Care Team.
Sorry for the inconvenience caused.According to the information I can't find your order details.Would you please tell us your order number in your comments, so that I can handle it for your as soon as possible .And we will guarantee your rights and interests that you will be compensated fairly.
Please feel free to contact us at customercare@tmart.com .
Good day .
Sherry
Tmart.com