Complaint Review: TMobile

My brother Anuj Goel brought a new Iphone 6 unlocked from T-Mobile store in California and gifted the same to me in India. He had specifically mentioned to the sales representative at the store that he shall be taking this phone outside USA and therefore ensure that they provide him an unlocked phone. They gave him an Iphone 6 for USD 749+ taxes and said that the same is unlocked and can be used anywhere even outside USA.

However, when I received the phone and tried using it with the sim of a mobile carrier in India, it showed sim not supported/ invalid sim. On calling apple customer care in India I was asked to call T-mobile and that apple cannot do anything about it. When I called T-mobile customer care I was told that I shall have to pay USD 100 before the phone can be unlocked. My brother Anuj then called them and finally they accepted to lodge a request for unlock. However, later on they replied saying that the request is denied.

I feel cheated as my brother had paid for an unlocked phone and even clearly mentioned the same at the time of purchase and now what I have received is a locked phone. And the T-mobile people are asking for an amount of USD 100 to get the same unlocked.