Complaint Review: TMobile

I am outraged, disappointed and infuriated. I've been a loyal customer withT-Mobile for 9 and-a-half years (when I easily could have switched carriers) and your company is treating me like garbage! This is top 5 of the worst customer service I have ever experienced, providing the type of cut-rate, bargain-basement “customer service” one might expect to find at Spirit Airlines or the likes. 
As a small business owner, 10 days without a working phone is tantamount to a fortune in lost income, and the best you can offer is a $20 credit for a prepaid phone? That is pathetic. Yes, I understand, since a supervisor made it very clear to me that my contract states that I must pay for my phone, regardless of whether it is lost, broken or, in my case, inoperable due to a software malfunction. That you expect me to pay close to $200 for the refurbished phone you are sending me is appalling.

You clearly have no regard for the inconvenience of having to be on the phone with your representatives about 8 times in total now, for about 30-60 minutes each time. You have no regard for the fact that I run a small business and do not have time to run out to Walmart, as your representative suggested, to buy a $20 pre-paid phone. You have no regard for the fact that I have a dog who has had two seizures today and that I can't even reach my husband, who was kind enough to give me his phone to put my sim card in.

And FYI for all you TMobile users out there: the $12 you pay each month for insurance on your phone is going towards a used or refurbished replacement. In fact, the replacement phone will not even qualify as an Apple product if Asurion uses non-Apple products when fixing it. Which, of course, they do.
Seriously, T-Mobile EFFFFFF YOU!