Tmobile Tmobile is So careless with a customer information Atlanta Georgia
Tmobile is the only phone company i have been with that i have had to change my password 6 times in 1 week, because they are letting people calling in and ordering phones. right now they have accumulated over 800 dollars in fees on my account and they even changede my address to a houseon tx one. i had to go into the store repeatedly to get my password and address changed. now you tell me how the hell is this person keep getting into my account. if you ask me i'm thinking its a inside job. because out of all these phones that have been order with a new line, i have never recieved not one of these phones to my address, but when i call in the lady says well it says your address, but then she says we have to wait till they do some research on some things,
so now this is month 2 with a bill way over a 1000 dollars, and i refuse to pay it. i still give them the monthly payment that i have always paid them. i'll be da**ed if i pay them for thier mistakes.! and they cant deny me if i want to leave tmobile without paying a ETF, because its thier thier fault that they keep letting people order s**t on my account.
Vibeblixin
Atlanta, Georgia
U.S.A.
6 Updates & Rebuttals
Vibeblixin
Atlanta,Georgia,
U.S.A.
TMobile
#7Author of original report
Sun, February 22, 2009
To the smart as* comment made by the employee it have happened everyday since then and i do not have a roommate or friends who have t mobile that need phones, and i have talk to customer service so many times, and they will continue to pay my phone bill until my contract end and switching to another company is out of the question because i love my phone bill at t mobile i'm just tired of doing so much to keep people from ordering phones, even one customer service rep said that it could be an inside job, because every time they call in all of my notes on my account are overlooked because i don't get a phone call or text message until days later after everything have been processed.
Edgeman
Chico,California,
U.S.A.
Go to T Mobile and your bank...
#7Consumer Comment
Thu, November 13, 2008
Contact the fraud department at both places. This sounds like an instance of a scammer selling your information.
By any chance, did you make a payment or change your settings online?
D
Catasauqua,Pennsylvania,
U.S.A.
Response to Laurie
#7UPDATE Employee
Thu, November 13, 2008
Filing a complaint with the US Postal Inspectors against T-Mobile will not do anything due to it's not T-Mobile changing the address but someone posing as Vibeblixin. What I previously mentioned will resolve the problem.
Laurie
Haslet,Texas,
U.S.A.
Changing your address in your account is considered Mail Fraud
#7Consumer Comment
Fri, November 07, 2008
File a complaint with US Postal Inspectors office against T-Mobile.
I have had 3 creditors arbitrarily remove my PO BOx from my account. Since I live in area where they do not deliver to my home - ALL MAIL has to be sent the PO Box.
D
Catasauqua,Pennsylvania,
U.S.A.
Fraud
#7UPDATE Employee
Fri, November 07, 2008
I'm sorry for what happened to you. Here is what you can do. Call customer care, explain to the rep that you did not do any of this, ask to have a fraud form filed or to be transferred to the fraud dept. If the rep is unhelpful or will not do any of these things then ask for their supervisor and have them do it.
Unfortunately this does happen when someone gets your information somehow but it is not an employee. Did they tell you how your address was changed? Was it online? It sounds like it was cause I have seen this before. What you will need to do is not only change your password with customer care but also your t-mobile.com password or if you don't use the website you can have customer care disable your online access so no one can log in. Hope this helps.
Awfully
Crazy In,Iowa,
U.S.A.
Sounds to me...
#7Consumer Comment
Wed, September 10, 2008
Like you have a roomy that can't stay out of stuff... or you just want to scam TMobile out of phones for your friends. If you had to change your password 6 times in a week and have all these problems, why not cancel your phone and account and open a new one with another carrier? You can't spell and you can't use punctuation which kills your credibility. It's very hard to believe what you say.