Complaint Review: T-MOBILE

To whom it may concern:

I started a family plan with T-Mobile on around November 2019. Therefore, since I started a new business and by recommendation of a T-Mobile salesperson named Benjamin Rodriguez, I decided to change to a business account on June 2020 because it supposed to help saving some money. They offered a monthly charge for half I was paying for my family plan even after adding 2 more lines; they also offered 3 free Samsung tablets, and $500 off for each new Samsung Galaxy S20 Galaxy 20s+.

Then, I bought two Samsung phones, which supposed to cost $999 full price, and I would get it for half of that price. Neither of those things happened, T-Mobile and its salesperson lied and thieved me. They overcharged me for those useless tablets for which they add me a monthly payments; they never gave me the discount they promised and I have on emails as proof; they never accepted the tablets back, even after I told them they are defected, and more over send me a totally unfair bill for more than $2000.00 which didn’t even cover the cost of the phones. I mad and felt stole by T-Mobile, and in order to resolved this matter I need T-Mobile to fulfill everything they offered me, otherwise I need to cancel my account with them and return all these overcharged devices as soon as possible.

I already contacted T-Mobile customer service on July , but they didn’t solved my issue.

Please help me with this matter. If you have further questions do not hesitate to contact me at 571-524-2920 or 703-200-7024