T-mobile Scammed into new phone Bellevue WA
Added an additional line to my existing service, and was offered a free phone. I confirmed several times during the call that the phone was free and was assured it was. I am now being billed for the phone. When I called i spoke with several people including a manager who listened to the original call and confirmed that I was told the phone would be free. However he stated there was nothing they could do, and i would have to upgrade my service for the phone to be free.