Complaint Review: T-Mobile

The facts are straightforward and simple. On May 7, 2021, I went down to the T-Mobile retail store in Spokane, WA and closed my account with no balance remaining or due. On June 13, 2021, my Visa debit card/account was charged $74.84 and I had no idea why. When I called the company's toll-free number, I was told by a male customer service agent that T-Mobile had a policy of charging former customers an additional month's payment in case they wanted to return to T-Mobile. 

When given this information in a very confusing manner, I told him in no uncertain terms that I would never return to T-Mobile as a customer and would be disputing the charge. He even had the nerve to tell me the manager of the store I went to, to close my account, should have informed me of the policy! I terminated the call, telling him that no employee in the retail store had said a word about the policy. 

It is now July 16, 2021, and T-Mobile has still not refunded my money. This is despite the fact that I have filed and have consumer complaint cases open with the Visa international, the Better Business Bureau, the Consumer Protection division of the state Attorney General's office, and even the Federal Trade Commission. This is outrageous to me. I have also told T-Mobile that I would not be wasting my time on the phone with them and was only interested in written replies which would provide documentation. 

What a sorry state of affairs this represents to me, when a company can deceive and/or defraud you of your money and you can't do a thing about it. The worst thing is that I will even have to pay my credit union the $74.84 they extended to me as provisional credit. That money was part of the funds that I literally had earmarked for my living expense. So, I am a consumer who is being ripped off twice, in my opinion.  T-Mobile is a disgrace to me and I will continue to let everybody I know exactly why. It won't get me a dime back, but will provide some non-monetary compensation.