Complaint Review: T-Mobile

My husband's brother, living in Southern California, gave him an older I -phone.  He set him up with T-Mobile, who promised the world, but delivered nothing. Since July, 2021, we have had NO SERVICE, even though his brother is paying $ 35 per month to this stupid company who has a good number of morons working in customer service.

All the service is good for is telephone only.  No texts.  No data.  No internet. We live in Wyoming, and the T- Mobile reps - some overseas, some in the USA do not have the intelligence to know that T-Mobile does NOT have any cell towers in Gillette.

He has spoken to about 12 or 15 different representatives, who each gave him some poor excuse or another as to why he has no service other than telephone only.

The excuses range from, 

Your phone is too old to get internet.     This is not true.

The cell towers in your area are down right now.    Who knows about that one.

Your phone itself has a problem.   One rep had him do things to the phone that almost ruined it.

They even tried to get him to trade in the phone for one of their Revvl Phones, (which got negative reviews) and guarantee a 2 year commitment.

Then another one of their "brainless wonders" said that the I phone 5 he has is "too old to trade in."

Gee, I wish these folks at T-Mobile would make up their minds. I have seen many negative reviews on T-Mobile and I can guess why. The long and the short of it, is that NO CELL TOWERS, NO SERVICE. Two months of wasted time and energy on this company and all we have is telephone service.

I told my brother-in-law to stop paying for the non service he is getting. We could have saved alot of time and trouble if we were told the truth about the lack of cell towers instead of blaming the phone.

In short, stay away from T-Mobile unless you like talking to dumb customer service representatives.

Signed,

A word to the wise.