Complaint Review: Toast Software Aka Roxio Aka Sonic Solutions

Here is a major software company which I have supported by updates of Toast since version 3, they are now into version 7. They make a good product, but their customer service is nonexistant!

They promised a $20 rebate with an early upgrade. I then got two cards, one saying it was accepted and the other said I had submitted two entries, which I did not. I did not know their intent so I waited until the 10 long weeks passed. No payment happened, so I tried to write an email only to find that it's automated.

They recommend you call long distance at your cost to Canada. When I finally figured that an email, although most difficult, was possible, I found their reply was not able to be answered, it's a no-reply address, real nice!

When I tried to go to their user forum to complain, I was silenced; locked out.

They said it would be sent, but now we are past the second deadline. I begin to call them liars by now, and worse.

This is not the way software companies should support their faithful, and I want my d**n rebate! The rebate company is just as elusive and abusive as Sonic/Roxio/Toast! What a lousy group of business people!

David
Edina, Minnesota
U.S.A.