Complaint Review: Tobacco General

Order 274221-170602  was placed on 6/2/17.  As of today, 6/8/17, I had not received the customary shipping notice, so I called to check status and was informed the order shipped yesterday.  They did not have a shipping/tracking number to provide.

I think chatted with customer service rep, Zoe, who informed that the order had been scanned but not yet picked up.  So the first person I spoke with lied about it having been shipped yesterday.  I asked Zoe to cancel the order since it had not yet been shipped - she indicated that was not possible because it had already been "scanned".  I advised that I would call my bank and stop payment and refuse shipment.  Zoe indicated that they had to shut down my account on this basis.

The reason given for the delay was that they were "backed up" because of the Holiday and were trying to get caught up on orders.  That is not really MY problem, now is it?

Six days to process an order and then a refusal to cancel an order that has not yet left their facility is in direct conflict with Tobacco General's own terms of service.

I would recommend not doing business with this firm.  I have placed several orders, previously with Tobacco General and their order processing time has always been slow, but not quite this slow.

I consider Tobacco General's violation of their own terms of service to constitute a rip-off and certainly very poor customer service.