Complaint Review:
Tobacco General
Tobacco General Tobacco General did not deliver the product I ordered and shorted me 2 grams of Incense of K3 when I bought 8 grams from them. DO NOT BUY FROM TOBACCO GENERAL!! THEY DO NOT ANSWER THEIR PHONE EITHER!! Customer Complaint. Des Plaines, Illinois
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2489 S Wolf Road
Des Plaines, Illinois
United States of America
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1888-976-6538
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If you have never bought from TobaccoGeneral.com do not and here is why. I was a first time buyer from Tobacco General and I bought some K3 Incense from them that should have been 4 grams per package, I bought two and should have had 8 grams all together. When I have received the incense first thing I did was empty the K3 into a container to check to see if the weight was correct, and sure enough Tobacco General shorted me 1 gram per package so I was shorted by 2 grams all together which is about $15 worth of product. I went to call the number they have listed on their website and I got a disconnected and suspended notice from Magic Jack and cannot contact the company because their voice mail is overloaded and cannot receive any voice mail and they do not respond to their emails as well. DO NOT BUY FROM TOBACCO GENERAL THEY WILL RIP YOU OFF!!!
4 Updates & Rebuttals
Laura K
Columbia Falls,Montana,
USA
Owner of Company is a LIAR!
#5Consumer Comment
Thu, January 14, 2016
The owners explaination is just excuses and lies since the company is still in operation since this was originally written more than 5 years ago and the phone lines are still NOT"working" since no one answers any calls after weeks of attempts and no calls are ever returned after numerous messsages left to do so. I challenge you as the owner to call me back....but you won't because this company is a theif.
Dave
Alabama,ok
#5Consumer Comment
Thu, July 11, 2013
Thanks for warning us. This is where I been buying my tobacco from and never had any problems http://www.directtaxfree.com/?aid=10620791
Chicks
Highland Park,Michigan,
United States of America
Tobacco General Scam
#5Consumer Comment
Tue, January 31, 2012
I purchased over $100 worth of tobacco products as anniversary gift for my husband It never shipped The Toll free number is a fake, no contact for tobacco general or refund o explainationof where a package that was shipped supposedly fedex from Ill. to MI is Eight days later or why fedex has no record of shipment ! Save yourself time money and patience DO NOT BUY FROM TOBACCO GENERAL TELL EVERYONE AND ANYONE YOU KNOW I KNOW I WILL
Tobacco General
Illinois,United States of America
Tobacco General - Legitimate Business
#5REBUTTAL Owner of company
Fri, September 16, 2011
First of all I would like to personally apologize to the customer in this case for all of the inconveniences this may have caused.
1. We get our incense from the manufacturer and when they package it, it weights exactly 4 grams or more. As we all know, any plant that has leaves (herbals) contains water that tends to dry out over time. That water carries most of the weight. So if the pack was 3 grams instead of 4, that's because the incense has dried out a bit and not because we shortened our customer on purpose.
2. 4 gram pack for herbal incense costs $9.99 on Tobacco General. If you do the math it comes down to $2.49 per gram or $4.99 for two grams. So the value of the missing weight was NOT $15 as stated by the customer, it is $4.99 (HUGE DIFFERENCE)
3. Our Phone system was experiencing issues at the time and got upgraded. You can call us at any time, if the representatives are busy, you can leave a voicemail and someone is guaranteed to return your call!
4. I am not sure which email address was used when the customer tried to contact us, but we reply to all emails that are sent to us and would never ignore such an issue, so please make sure the email address is correct sales@tobaccogeneral.com
Again, we apologize for your negative experience with Tobacco General. We will gladly issue a refund for your order, simply contact us at the above stated email or our phone number.
Thank you.