Complaint Review: today's escapes

I signed up for a 30 day free trial.  Because they did not ask me for a credit card number,
I thought they would get back to me to see if I was interested in continuing.  Little did I know but they got my card number from The Company Store, whose website I was on.
 
About six months later I am going through my credit card statements and I see that they charged me for an entire year, or $189, on a previous statement. I called them up and they verified to me that I had not used their service even once.  However, a refund was out of the question, not even a small refund. The woman on the phone was very cold and she told me that there was no superior higher than her for me to talk to, so that was it. Nothing, not even a sorry.

I can understand how a shady company can be deceptive to unknowing people, but such cold customer service policies.  Wow.  I didn't know that such a bad company could do business through a retailer as reputable as The Company Store.  Terrible.