Complaint Review: Toms Shoe Outlet

I ordered three pair of shoes from this site around the beginning of April. It took quite a qhile to get here but that became irreleveant once the items arrived, the fact that all three items were COMPLETELY fake took over.

The shoes and the boxes they came in, and even the website, are fashioned to look EXACTLY like the regular Toms site, however, for someone like myself who is very familiar with the brand, could EASILY tell they were fakes as soon as I opened them.

I have since sent emails of complaints asking for a refund from this seller with no reply.

These statements are listed on each product on their website:

Our promises services:

  1,High Quality: We work with toms Original Equipment Manufacturer to ensure that our quality,cheap wrap vegan up boots for sale,we will track every pair before we ship them out,so please don't worry about the quality. 

  2,100% secure payment: We have online Visa credit card secure payment methods to make the maximum convenience and safe for our precious customers.

  3,Fast delivery: Upon receiving your order,we will begin processing and ship out it which takes on average 1-2 business days,and you will get a tracking number.Usually will delivery within one week.About more shipping details,please track out our customer service.

  4,Returns & Exchanges: If you are unhappy with the product,you can return/exchange them,we have unsatisfied return value-added services.Please track out our Return/Exchange policy to get more information.

  5,Fast enquiry response: If you have any question,please feel free to contact with us,and we will try our best with you.

  6,Premium service: We also provide insurance service,if your packages is lost or break,we will resend the order to you and don't charge any more. 

Obviously, however, they dont hold true to this!

Do not make the same mistake I have!