Complaint Review: TomTom Inc.

My first unit was  Go720. This unit is poorly constructed with power input connector only soldered to PC board. Any shock (physical) to connector results in the foil on the board being pulled loose and inevitably, inability to keep battery charged. There is no repair! They would not give me a schematic of the connections so I could fix it myself. So, unfortionatly I bought a 'reconditioned' GO730. I've taken steps to prevent damage to the connector on this unit. However, I cannot use the quarterly map update system "offered" by tomtom because they DO NOT support Windows Vista Ultimate!!?? And apparently, they have no plans to do so. Map service requires Tomtom Home version 2.6 or better. The only version that runs on Vista is 2.3.1.92. However, this does not privide the functionality necessary to use the map service.
Also, all of my complaints have gone unanswered. I call on the phone, they respond with telling me to go to the web site. I send complaint via the tomtom channels from the web site and get e-mail providing a link to FAQ's. (None of these help). Then I get an e-mail thanking me for the opportunity to solve my problem (which still exists). Then I notice that the problem has been upgraded to 'solved'.
Tomtom is a Sales Only company and have little regard for the consumer.
 

1          090828-003753              Incident: 090827-002528 You WILL provide me w             Solved              08/27/2009 03:40 PM

2          090828-003508 Feedback for Answer ID 4221 (Rated Helpfulnes   Solved 08/27/2009 03:09 PM

3          090828-003461 Feedback for Answer ID 6218 (Rated Helpfulnes   Solved 08/27/2009 03:04 PM

4          090827-002528 Same old problem!!! Your software DOES NOT ru Solved 08/26/2009 02:02 PM

5          090826-002704 GO 730 presales maps rpt.                                    Solved            08/25/2009 02:38 PM

6          090428-002164 TomTom Information                                             Solved           04/27/2009 03:58 PM

7          090404-001214 ((RPT)) Go 730 - Home Install 2.6 Issues                          Solved             04/04/2009 11:01 AM

8          090327-007844 FIX IT and stop closing the problem It has NE       Solved 03/27/2009 12:53 PM

9          090324-000674 Feedback for Answer ID 9888 (Rated Helpfulnes   Solved 03/23/2009 10:54 PM

10         090320-005431 Cannot run TOMTOM Home get eror: NS_ERROR_FAI Solved          03/20/2009 09:45 AM

11         090212-000937 Feedback for Answer ID 9888 (Rated Helpfulnes   Solved 02/11/2009 10:06 PM

12         090127-005593 Feedback for Answer ID 4221 (Rated Helpfulnes   Solved 01/27/2009 08:41 AM