Toner Factory, Inc. Toner replacement scam Victorville California
My secretary received a phone call from someone who identified himself as "Don Johnson". Mr Johnson informed her that our firm had placed an order for two toner cartridges in December that was only partially filled. His company now had the second cartridge and wanted to send it, but just needed her to confirm certain information. She did so, and the cartridge arrived, along with an invoice for $389.00
I have never done business with this company, in December, 2008, or at any other time. I have always ordered my supplies from the same vendor that services our equipment, and have never paid more than $132.00 for toner cartridges.
I called the company immediately and spoke to "Mark", Mr. Johnson's supervisor. He called back a few minutes later to tell me that Johnson assured him that my secretary (who is new and does not have responsibility for ordering supplies, except at my direct request) placed the order. I told the supervisor that would be beyond improbable, and in the meantime, that I had run a Google search on Toner Factory and came across two Rip Off reports which contained facts that were virtually identical to the scenario described to me by my secretary, including both naming "Don Johnson" as the contact person. "People can write whatever they want on the Internet, that doesn't make it true" was the best response the supervisor could muster.
Bottom line: the supervisor told me that he would issue a call tag to UPS to pick up the cartridge, which is a good thing for them, as I had no intention of paying for something we didn't order.
Thanks to others for taking the time to write about their experiences and to your website for making the information available.
John
Boston, Massachusetts
U.S.A.
10 Updates & Rebuttals
Ml
North Hollywood,California,
U.S.A.
Toner Factory, Not Likely
#11Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went....
Toner Factory Uh, hello?
Me Yes, is this Toner Factory?
Toner Factory Yes it is, who is this (very professional for a business)
Me My name is Matt and I was calling to find out if you carried
a certain toner I was looking for?
Toner Factory Which one were you looking for?
Me the 42X (the most common cartridge for network printer #1 at
selling cartridge at Staples)
Toner Factory I've never heard of that, what does it go to? (not a good
question to ask if this is your line of business)
Me Seriously? It goes to an HP 4250
Toner Factory Who is this and how did you get my number, I only do
business from word of mouth (good or bad, I guess it doesn't
matter to them). I'm sorry I don't have that cartridge.
Toner Factory HANGS UP ON ME
If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,California,
U.S.A.
Toner Factory, Not Likely
#11Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went....
Toner Factory Uh, hello?
Me Yes, is this Toner Factory?
Toner Factory Yes it is, who is this (very professional for a business)
Me My name is Matt and I was calling to find out if you carried
a certain toner I was looking for?
Toner Factory Which one were you looking for?
Me the 42X (the most common cartridge for network printer #1 at
selling cartridge at Staples)
Toner Factory I've never heard of that, what does it go to? (not a good
question to ask if this is your line of business)
Me Seriously? It goes to an HP 4250
Toner Factory Who is this and how did you get my number, I only do
business from word of mouth (good or bad, I guess it doesn't
matter to them). I'm sorry I don't have that cartridge.
Toner Factory HANGS UP ON ME
If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,California,
U.S.A.
Toner Factory, Not Likely
#11Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went....
Toner Factory Uh, hello?
Me Yes, is this Toner Factory?
Toner Factory Yes it is, who is this (very professional for a business)
Me My name is Matt and I was calling to find out if you carried
a certain toner I was looking for?
Toner Factory Which one were you looking for?
Me the 42X (the most common cartridge for network printer #1 at
selling cartridge at Staples)
Toner Factory I've never heard of that, what does it go to? (not a good
question to ask if this is your line of business)
Me Seriously? It goes to an HP 4250
Toner Factory Who is this and how did you get my number, I only do
business from word of mouth (good or bad, I guess it doesn't
matter to them). I'm sorry I don't have that cartridge.
Toner Factory HANGS UP ON ME
If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,California,
U.S.A.
Toner Factory, Not Likely
#11Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went....
Toner Factory Uh, hello?
Me Yes, is this Toner Factory?
Toner Factory Yes it is, who is this (very professional for a business)
Me My name is Matt and I was calling to find out if you carried
a certain toner I was looking for?
Toner Factory Which one were you looking for?
Me the 42X (the most common cartridge for network printer #1 at
selling cartridge at Staples)
Toner Factory I've never heard of that, what does it go to? (not a good
question to ask if this is your line of business)
Me Seriously? It goes to an HP 4250
Toner Factory Who is this and how did you get my number, I only do
business from word of mouth (good or bad, I guess it doesn't
matter to them). I'm sorry I don't have that cartridge.
Toner Factory HANGS UP ON ME
If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Bill Bradly
Victorville,California,
U.S.A.
not true
#11UPDATE Employee
Fri, March 27, 2009
wow i am blown away at these allegations but i am looking into it and keep coming up with no it is not true we are agressive but we do not lie p.s we are NOT a telemarketing company
Bill Bradly
Victorville,California,
U.S.A.
not true
#11UPDATE Employee
Fri, March 27, 2009
wow i am blown away at these allegations but i am looking into it and keep coming up with no it is not true we are agressive but we do not lie
Bill Bradly
Victorville,California,
U.S.A.
manager
#11UPDATE Employee
Fri, March 27, 2009
so we use postage stamps instead of a meter what a crime better dig up j edgar hoover. every thing else is a lie made by unhappy an unhappy customer who i was rude to yes i am rude but if you do not want the toner then do not order it or sign for it. our salespleople can be aggressive but our toner is top notch and we give liberal billing. so dont let this sway you from our compamy thank you marc
Lvparalegal
Las Vegas,Nevada,
U.S.A.
Hmm...
#11Consumer Comment
Thu, March 19, 2009
...it's a lie unless someone sues you? Perhaps there are those who would go into litigation over less than $400 but I don't know anyone who would do so. The process is simply too much trouble over such a small amount of money. I wouldn't want to take time out of my day to sit in small claims court over that amount of money, but maybe that's just me. But to say that it's either a lie or Toner Factory would have been sued...? A person lacking the motivation to sue over $389 doesn't vindicate another of deceit.
And the title says Toner Factory, as does the body of the post. It doesn't say Toner World anywhere...
Laurie
Haslet,Texas,
U.S.A.
ITS A KNOWN TELEMARKETING SCAM
#11Consumer Comment
Thu, March 19, 2009
Phone Toner Scam: The scam artist poses as a warehouse representative or vendor and makes contact with a targeted company. He will say "This is (first name), I need the model number off your copier". If the person who answers gives this info, the scammers will try to set up a shipment of toner. Of course, the deal is so good that the offer is based on a limited supply or limited time, pressuring the employee to act fast and get their money's worth. Upon delivery, both the employee and the company are usually in for a big surprise. The price of the invoiced toner is 2-3 times higher than expected, and the scam artist threatens with legal fines if the company fails to pay.
Bill Bradly
Victorville,California,
U.S.A.
its all a lie
#11UPDATE Employee
Thu, March 19, 2009
first of all we are no longer called toner world, we are called toner factory and these reports are the result of an angry customer that i was rude to. i have a bad temper and when a customer of mine complains to much i lose it and curse them out i am an a*****e but not a scammer. this person or people want to use this as a way to get back at me. if someone wants a refund or exchange all they have to do is ask and it will be done, but so far these people have not because what they are saying is a lie period or they would have sued us