click on item description does not say 5-7 business days it says this read: Shipping:
FREE shipping from the US, at your doorstep within 10-12 business days.
Description:
Condition: New
Brand: Michael Kors
Model: MKJ3153
Color: Other
Material: Yellow Gold Plated
Choose 1 Pair Of MK Pave Stud Earrings Free Shipping!
Johnette
Like I said when I first ordered the earrings that's what I had got from you when I contacted you later after the seven days that's when I got the second one telling me 10 to 12 days and besides that it's past your 10 to 12 days
You
i sent you a message earlier saying your item has been sent out with a free gift for your wait these are not store bought they come straight from mk manufacturer thats why its 10-12 business days business days not including weekends please wait for your item to arrive with your free gift you didnt message me before the feedback please change it my company does not deserve a tarnished reputation you must read the description of what you buying before bidding clearly states 10-12 business days click and open the item link read the description no where does it say 5-7 business days
shipping is paid by our company not by you the buyer another reason for the shipping being not as fast as other sellers
Apr 6, 7:08pm
no actually it has been 7 business days i have the info you ordered on march 18th 2015 our business is not 24hrs so you count hours to complete a day is 24 hrs so its been 7 business days since your order 18-19 is one day get it ?
your order is actually ahead of time its says 10-12 business days today is day 7 and it has been shipped out on time and ahead of time please understand how business works please change your feedback i have always responded to your messages promptly and answered your questions completed your order and sent a free gift from our gift store as our way of saying thanks for being our customer i think i have provided you with outstanding service
read your older messages i sent you i asked you the day you first messaged me if you wanted me to cancel your order or continue placing it you never responded
Apr 6, 7:26pm
your item was scanned at 3:41 way before you left your feedback why ruin my business reputation i messaged you you dont answer back understand business hours are 8am - 4pm 1 business day is march 18th 2015 to march 19th 2015 it has not been 19 days it has only been 7 business days we are not open for operation on weekends
Apr 9, 7:55pm
send all items back for a refund provide proof that your are returning with a tracking number everything that came with the package i want it back
Apr 9, 8:15pm
Johnette
I will send the earrings back with the necklace tomorrow!! What is the return address and when will my money be returned into my checking account.? And please do not block me until you received your merchandise and I've received my refund cash thank you.
Apr 10, 7:17am
You
553 hinsdale st apt c2 brooklyn ny 11207 once I get the items I will issue a refund as far as how long it takes to return to your account that's a call you to make to your bank every bank is different so I can't say how long it will take to get it back I'll issue it the same day I get the items
I blocked you because you said you didn't want to purchase from me any m
More so when I block buyers they won't make the mistake of purchasing items from me that's all
Hope you didn't put them in your ears earrings are like panties you shouldn't try them on if you don't like them no one wants someone else body parts on something there gonna use
And package them good if they arrive broken or damaged will not refund
Johnette
The earrings will be sent out today they will be packaged more professionally then when They had arrived to me. They have not been worn the backings have never been removed and I think it's very unprofessional how you are sending messages all I'm asking for is a refund. I did not criticize you in no type of the way so please respect me when you send me messages as far as the ear rings they are not broken and have never been worn the necklace was never taken out of the package.
How you speak to customers will make someone not want to purchase anything from you. Remember in retail customers are always right and satisfaction is guaranteed.
The address is different on the package?which one is correct
Apr 10, 7:58am
You
The one I just typed one is business the other mailing
Johnette
Ok got it.
You
How I speak you will never know messages can't give of tone but words can be misconstrued you taking what I'm saying out of context doesn't matter I'm giving you a refund like you asked you send it back will refund just letting you know details
To be real you gave me a hard time so I really don't care anymore what you think send them back will refund it's that simple I won't send you no more messages good day!
Apr 10, 10:45am
Message me with the tracking number so I can see it arrive when it's delivered to me you get your refund thanks good day
Johnette
Will do you have a great day
Apr 10, 4:22pm
USPS tracking # 950 5000 3485 5100 0000 48
It cost $5.95 please reimburse thank you
Apr 10, 4:33pm
You
i didnt ask you to reimberse me for shipping or seller fees
it costed me to ship to you the same thing not including the money i have to pay to sell a item or commission should i start making deductions from your $60 or would you just like your $60 refund ?
Johnette
That was including in my purchase
Look you just send me my money my $60
You
and i looked up that tracking on usps not found if it cant be located says not found please reenter all numbers on tracking because that isnt the number
Apr 10, 4:55pm
Johnette
9505 5000 3485 5100 0000 48
You
thank you was found will refund as soon as it is delivered to me thanks have a good day
Johnette
Thank u
Apr 13, 6:12pm
You
hi i recieved the package today am issuing your refund thank you for your cooperation sorry you were dissatisfied , please close the case and change your feedback your understanding is appreciated my account is blocked i may have sent you the wrong earring and im sorry but please refrain from using comments like fake as tophatter takes this seriously and i have great feedback and this ruined my reputation i will change mines as well sorry again and thanks for sending the items back in the same condition good day!
Apr 13, 6:59pm
Issued your refund please close case and change feedback i have been a honest seller i kept my word and refunded you in full answered all of your questions please change it so my account can get off of suspension right now my reputation is ruined and cannot sell on tophatter due to this issue please help i have alot of people orders on hold that need to be sent out and i do not have access to any of my items no one can buy and i cant sell please understand and close case thanks for your help and understanding have a good night
Johnette
As soon as I see my refund I will change.sorry for the inconvenience I hope you understand.I will keep my word
Apr 13, 7:17pm
You
thank you i believe you you sent back the earrings thanks again good day
Apr 14, 4:50pm
can you please contact customer support and tell them yo said they were fake because you were mad they refuse to open back up my seller account becasue of your claim i admit i sent you the wrong item appologized numerous of times and even issued you a full refund with no hassle please contact support and tell them you only made that claim because you were upset the shipping took long please this is how i feed my kids right now i lost 2 days pay not being able to sell close your case with tophatter and change your feedback issued you the refund when u get the funds is up to your bank has nothing to do with me please im begging you i cannot lose this account it took me month to build my reputation and because of 1 claim there gonna close my account times is hard this is my business my life if i cant sell online .
Apr 14, 5:39pm
Johnette
I just sent them a message explaining that you had sent the wrong earrings and they were not fake.and you were refunding my money
You
omg thank you i appreciate it so much hopefully they open my account if not thanks for trying anyway bless you a thousand times have a great day
Johnette
I sent them a Nother message stating that I would have had you send me the correct earrings but I had already purchased them for a wedding. And that I thought it was just a mistake on the earrings
You
thanks again for your help hey if they listen then im greatful but there preety strict fingers crossed they give me back my acount if not gonna have to find a new venue and start over im prepared to move on if i have to just thought id try to dispute it and see if they listen and give me back my account none the less was a pleasure doing business with you have a great night Johnette
Apr 14, 7:29pm
Sorry to bother you again would you mind changing your feedback it would be most appreciated
Apr 14, 7:41pm
Johnette
I'm trying to but I can't get to it
I do not know how to get to it it's not showing up
Apr 14, 8:16pm
You
it should be a lil box with 3 lines in it on the side to the right of the item purchased
Johnette
It's not there itches has viewed open cave and leave message for selling
You
ok thanks anyway good night
Johnette
Maybe when they close the case I can change it but if not let me access it
I went through everything trying to change it out
You
its ok i gave up lol thanks truly for your help
about 1 hour ago
thanks for your business you can gmail me I no longer on tophatter for more deals and products can email you them and prices giftsbyexquisite89@gmail.com thanks again
Johnette
Will do.
What day did you submit the refine my bank is not seen anything pending
You
It takes sometimes 3 days I submitted it a day ago when I got the earrings back cheek tomarrow should be there I did issue it look at the case says refunded now you have to wait till the bank releases the funds to your account thanks again