Complaint Review: Total Body Experts

I filed a dispute with the CC company which they they lost. Total Body Experts is now threatening to report the item stolen and have me arrested.

I ordered a SCHWINN A.C. PERFORMANCE PLUS WITH CARBON BLUE spinning bike. I was promised delivery in 4 weeks. After 4 weeks I called. They said it would be another two weeks. I called again in 2 weeks. They said it would be another two weeks. At that point I told them I wanted the bike either shipped that day or I wanted my money back. They said they just happened to have one down on the dock and could get it out that day. I said OK, then send me the tracking number. They said they would. I did not get it so I call again the next day. They said they would have to to me that day. I still did not get a tracking number. At that point I filed a dispute with the credit card company.

A couple of weeks later I finally received the item. It took more than 7 weeks to finally get the item. I called the dispute department at the credit card company to let them know I received the item. The bank then reversed to credit they gave me when I filed the dispute. Total Body experts lost the dispute with the credit card company because they failed to respond in 45 days. So at this point I have paid for the item. Total Body Experts has lost their dispute. I am working with my bank to find out where the money actually wound up. The price of the item was $2564.00.

They have told me I either need to pay for this a second time, return it to them. If I don't Total Body Experts is threatening to call the police and report the item stolen and have me arrested. Legally these CC disputes are supposed to be binding once the Credit Card Company has made a decision on them. I had a legitimate reason for filing this dispute. It is not my fault lost it due to their lack of response.  I certainly should not have to return an item that I already paid for.  I also should not be treatened with arrest while I am trying to work this out with my bank.

Rob

Lancaster, PA