Complaint Review: Total Creation

My husband bought me a website package fron Total Creation. I completed the paperwork and posted it to their address in London in March 2016 and heard nothing back. 

A few weeks later I called them and left a voicemail. I heard nothing back. I then completed the forms and sent them in an email. I still heard nothing. 

I sent them several emails to which I got no reply.

Next I completed the enquiry form on their website and hey bingo, I got a reply with some details of the 'service' they provide. Things slowed down when I said My husband had already paid for a website. I got a few emails back but I always had to chase them for a response. The emails never had a name on them.

In May I received an email from a company called Northgate web limited saying they had created an account for me for web hosting and that my website would be up and running in a few days. 

I've checked several times since then and there's nothing. I've emailed Total Creation again and the emails bounce back. 

Terrible service, a total con.Wouled never recommend and am thinking of taking legal action.