Total Home Exteriors TRUSTED BUSINESS REVIEW: Total Home Exteriors Gives Homeowners Satisfaction of Restoring Home To Pre-catastrophic Conditions. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
Initially many promises were made to me by this company after a hail storm in my area. These promises included that I would have a professional crew including Totoal Home Exterior employees, an inspection of the decking would be included and any issues would be brought to my attention, and the new roof would have a beautiful new look.
There was a huge delay in the workmanship and poor communication from anyone in the company. The shingles were delivered without a call or expected date. The shingles sat on my roof for two weeks and the only way I received information is if I called the company to leave a message and wait for a call from the foreman. I only saw the foreman/owner after I complained about the quality of the work.
When the work was started, the license plates were all from different states. The workers spoke Spanish, except for one who was willing to interpret my needs. Never did I see a Total Home Exteriors truck or actual employee like they portray on their website. From my observation, Total Home Exteriors does not actually do the work but they sub contract the job without any supervision of the quality of workmanship.
When I had called the company about my concerns of the workmanship, seeing poor shingle lines and waves in the shingles, the actual foreman and then later the owner were willing to meet me. The foreman's fixes of pounding more nails in the wavy shingles or rolling a heavy weighted wheel over my roof were unacceptable. The owner of the company, Mike Rimkus, arrived after dark and without a ladder or any intent in looking at my roof to address my concerns. He threatened me and my teenage son multiple times. He told me he "could rent a dumpster and rip off the roof at any time" when I refused to have him on the roof at the same time that the Ocwen roof inspector was present.
I read the fine print after the job was poorly completed and I was dissatisfied. I did not reallize that there is a second page to the contract printed on the backside of the signed and very simple front side. Buyer beware of the legal jargon and consumers responsibilities if you do end up in a legal battle. I learned always flip over the paper to make sure you see the entire contract.
Also, I have learned there is a lot more to a good roof. The quality of the workmanship is important as well as the tools used. When Total Home Exteriors took short cuts to increase their profit margin like using cheaper light weight paper and not installing the ice and water shield, they were able to cover up these with the shingles. The town of Centennial does not require an inspection at the mid point install so Total Home Exteriors got away with cutting corners.
Make sure to check out the insurance itemized list and compare to the actual work. Total Home charged for items they did not do.
I write this to assist other consumers in avoiding this company for their roofing repairs/replacements. The workmanship is sub standard, avoiding steps that they know they can get away with like not installing the ice and water shield, using 10 pound paper instead of 30 pound paper, and overcharging the insurance company for items not done. Buyer beware!