Total Home Protection Home warranty They sell a warranty, deny the claim for dirty unit, leaving you stuck paying for the repair anyway. Philadelphia Pennsylvania
I purchased home warranty for 3 rental homes because I am in another state and need reliable repair people. A covered unit, the water softener failed. Total Home Protection sent out a plumber. They denied the claim because the unit had too much salt. This has nothing to do with the valves on the top. I also have pictures of the unit and it actually needs salt added. They have denied the repair and now I must find a replacement and also find an installer. They leave the customer in charge of the repair. A Total Home Rip-off. That should be the name of this company.
I just recently purchased the 5 year plan from them on 2 homes in March 2018. I will dispute it with my credit card company and get my money back. I will return to my previous reliable home warranty company which always made prompt repairs. I was ripped off. Lesson learned. Getting my money back and never do business with Total Home Protection again.