Complaint Review: Total Home Protection

 Took out this protection plan due to my age thinking I would have good coverage and not have to worry so much so on 10-05-19 Paid my total fee with T.H.P. upfront. (Fri) 01-31-2020 called reported my 1.6cu ft sears over the range M.W.did not work.

T.H P. gave me claim#, said serviceman would be in touch with me,(Mon) 02-03-20 S.man explained he would write a report to T.H.P. I told S man I would be gone on  (Mon) 02-06-20  to be sure to tell T.H.P I paid my $60.00 co/pay.

 When  I returned home the same day I noticed  T.H.P. had called, I called back 3 times left my name, phone#, claim#, on (Fri) 02-07-20 called 3 times,(Mon)02-10-20 called 3 times, NO ONE EVER CALLED ME BACK!! (Tue) 02-11-20,  I called spoke to Maxamillion he passed me to-Ron, he passed me to a  manager Tommy he said the parts were no longer available, I ask manager Tommy what to do.

 He said it was up to me to find and buy another M.W. and have someone to install it.  I knew I could not install it myself I'm 73 years old and can't lift 50 to 55 lbs, he was very rude not very compassionate. So I have to find someone to take me on a 70- mile round trip to Sears to locate and order a  Sears M.W to fit over my range, This is what it will cost me.

A Sears 1.6cu ft O.T.Range M.W. with tax $254.00+$60.00 co/pay to T.H P.+$10.00 gas for the 70-mile round trip to pay someone to take me to Sears+$50.00 installing fees total $374.00. Manager Tommy said T.H.C.  should send me a $100.00 check-in 6 to 8 weeks.

 This is not a very nice company I've been so upset ever since I've had to deal with this company  I  have read the other horror stories of this T.H.P company with other customers I will not go back to this TOTAL HOME PROTECTION PLAN, THEY ONLY PROTECT THEIR  SELVES.  Live and Learn. PROBABLE WILL NEVER SEE MY CHECK EITHER.  THANK YOU,JO-ANN  HOPE OTHER PEOPLE READS THIS POST