total home protection refused to do anything for repair of air conditioning unit , they said that they had qualified and screened techs but they had no one and told methat it was up to me to find a contractor and have the contractor call them. i found a local contractor and did that and they said that they would not fix anything, they said read the fine print. i sendt hours on the phone very nasty people. this was a far cry from what the salesman tells you when you but the protection. this is one bad ripoff company and i am contacting the state insurance,they should not be allowed to operate in any state. my home protection in another state always fixed everything all i had to pay was a deductable of $60.00 stsy away from this one or you will find out the hard way like i did philadelphia pa PA
this company tells you in their ad that they screen and vet all tech's and that they have them all over the country,which is false. they had no service techs here and said i would need to call a contractor and pay for it then submit a report which i did. the contractor told me that he had never seen any repair that this company would approve and that they would just string the claim along until i finally gave up. i called and spent 2 hours on the phone waiting and when i was the next call to be answered i was cut off and had to start all over again. my first call for help was on thursday because it was 110 degrees and the air conditioning was not cooling prroperly. i finally called the following tuesday because no one ever called back or contacted me. i told them that the home was not cool enough to live in the person i was talking to told me to have a shot of whiskey and chill out. what a reply! i think that these people are just liars and really enjoy what they do because they think they can say anything that comes to them in their denial while they laugh in you face any deny your claim. horrible, horrible liars