Complaint Review: Total Home Protection

I contracted w/THP in December 2016. In March 2017 my dishwasher was acting up so I called THP to file a claim. After a few days of calling back & forth I spoke w/the dispatch manager Kim she asked if I could cover costs & she would reimburse me w/a company check.  I advised that I was on SSD & couldnt do that. She told me if I found someone to come out & check it out she could cover it on the company CC card & she did ...

Monday 6/10 I noticed I didnt have hot water I went & checked the hot water heater & found that it would not stay lit so I called THP again & filed a claim. After 48 hours of not hearing anything from the company I called at 8:03A & spoke w/a supervisor I forgot his name he first told me that when dispatch picked up the claim they would be out. When I asked who it was he couldnt tell me he then precided to tell me the truth that there wasnt anyone in my vacinity so they were trying to call about to find one to come to my home ... I received a call Thursday at 4:28P from THP no VM was left.

I called back Friday in hopes of speaking w/Kim as I was being transferred the call was released. I called back & spoke w/sales asking questions like whats the protocol when you cant find a servicer in my area how long does it take to get a servicer out to look at the appliance? He really didnt have a direct answer for me.

Today 6/19 I spoke w/a floor supervisor named David he was totally rude to me & tried out talking me. When he stated to me that you have refused their reimbursement procedures I them advised that I was on SSD & couldnt afford to do that I also asked how he would feel if his mother was out of hot water for a week he casually stated it wouldnt bother him at all & that I shouldnt use SSD as a crutch for not using their reimbursement program. I was Livid to say the least. I said a few choice words that I probably shouldnt have I then released the call.

I called back & asked that my contract w/THP be cancelled beginning July. The CSR advised that he would cancel & that I would be getting a refund back. When I asked what the refund was for he placed me on hold for a moment & came back & stated I would be getting 2 months payment refunded if I would resend the BBB complaint I had filed 6/15/17 I advised that I was never going to resend the complaint I advised Im sure Im not the only one this happens to & it needs to stop.