Complaint Review: Total Home Protection

Beware, this company will not repair your appliances, nor compensate you for replacement.  This is my second claim with them, where I have a $2,000 LG refrigerator (cost is roughly $1,700) in which Total Home reuses to repair. The total repair cost is only about $493. Instead they are only offering me $200 to replace the fridge.  This is unacceptable.
 
I had a similar issue with the 1st claim regarding my washing machine, where I had a $650 washing machine (energy efficient, front load, 4.5 Cu, multi cycles...etc.) and Total Home offered me $100 to replace it stating they compared it to the cost of a similar washing machine (top load, not energy efficient, 2.3 Cu, 2 cycles).  When asked what similar feature there compared it with, the lady in charge of the case said 'It washes clothes'..... that is a definition of a washing machine...not a feature.  I was able to get them to to go up to $200 in which I was told it could take up to 8 weeks to receive a check, but the check never came.  In fact after 14 weeks, I was finally able to get a hold of a manager, who then credited my account $200 instead of cutting a check.