Total Home Protection Refused to repair but agreed to pay $200, which I have yet to receive. Now they will not repair another appliance saying they are assigning it to a contractor.. I'm still waiting. Edison NJ
Filed a claim for a broken washing machine. The tecnician came and gave them the estimate to repair. Total Home Protection refused to pay and offered me $200 towards the cost to replace the machine. I reluctantly agreed but they will not send me the $200. It's been over 2 months.. no $$ yet.
I have since filed another claim for a broken Ice Maker in the fridge (for which I pay extra for the coverage). They have been unable to locate someone to come out and check it. The company that came out on the washing machine stated they will not answer anymore of their assigned calls because of the way they do business. 2 others states that they do not work on Samsung refrigerators. I'm here waiting on the $200 from the first claim and a broken ice maker that they can't get anyone to come out and even look at it.