Print the value of index0
Total Home Protection MAXIMILLIAN, RON, TOMMY THE MANGER, WORKERS AT TOTAL HOME PROTECTION totalhomeprotection.com micro- wave trouble. philadelphia pa
Took out this protection plan due to my age thinking I would have good coverage and not have to worry so much so on 10-05-19 Paid my total fee with T.H.P. upfront. (Fri) 01-31-2020 called reported my 1.6cu ft sears over the range M.W.did not work.
T.H P. gave me claim#, said serviceman would be in touch with me,(Mon) 02-03-20 S.man explained he would write a report to T.H.P. I told S man I would be gone on (Mon) 02-06-20 to be sure to tell T.H.P I paid my $60.00 co/pay.
When I returned home the same day I noticed T.H.P. had called, I called back 3 times left my name, phone#, claim#, on (Fri) 02-07-20 called 3 times,(Mon)02-10-20 called 3 times, NO ONE EVER CALLED ME BACK!! (Tue) 02-11-20, I called spoke to Maxamillion he passed me to-Ron, he passed me to a manager Tommy he said the parts were no longer available, I ask manager Tommy what to do.
He said it was up to me to find and buy another M.W. and have someone to install it. I knew I could not install it myself I'm 73 years old and can't lift 50 to 55 lbs, he was very rude not very compassionate. So I have to find someone to take me on a 70- mile round trip to Sears to locate and order a Sears M.W to fit over my range, This is what it will cost me.
A Sears 1.6cu ft O.T.Range M.W. with tax $254.00+$60.00 co/pay to T.H P.+$10.00 gas for the 70-mile round trip to pay someone to take me to Sears+$50.00 installing fees total $374.00. Manager Tommy said T.H.C. should send me a $100.00 check-in 6 to 8 weeks.
This is not a very nice company I've been so upset ever since I've had to deal with this company I have read the other horror stories of this T.H.P company with other customers I will not go back to this TOTAL HOME PROTECTION PLAN, THEY ONLY PROTECT THEIR SELVES. Live and Learn. PROBABLE WILL NEVER SEE MY CHECK EITHER. THANK YOU,JO-ANN HOPE OTHER PEOPLE READS THIS POST