Complaint Review: Total Merchant Services

EXTREMELY BAD EXPERIENCE WITH THIS parasitical company. First of all, the service isn't even second rate because a 2nd rate, or even a 3rd rate company, wouldn't hide from customers calling in for help. This company hid for almost two weeks while I tried to reach them by phone and email. If I lived in Woodland Hills I might've been inclined to stop by their HQ but since I don't I was limited to PHONE & EMAIL. How many times does one have to call & write to know it's enough? So, they won't call me back. I finally resolved to wait on the phone, on hold, come Hell or high water, until I got a semi-alive person. It took an eternity and I'm not kidding, I FIRMLY believe that this company has so many issues and problems with customers that even their CSR's dred handling them. I finally get someone with a pulse on the phone....HOLY CHR!ST!  They are THE CLICHE of the Shifty CC financial service company (although I think most financial service co's are sick & demented losers). Anyway, this isn't a rant exclusively about service. This is what happened:

When I received the Ingenico ICT-220 I wanted to know everything about it: how it worked, what features it had. I wanted to be the "Goto" person for this cc machine. So I read up on it & worked with customer service to learn how it worked (etc). As a side bar, the service at TMS sucks big time because you never EVER get the same person on the phone which is a systemic problem in big junky companies like TMS & Global.

Anyway, you'll never believe it, they have this service called "Auto Batching" / "Auto Batch Out". These things are oh soooo convenient. They just want you to sit back and relax [SARCASM] and they'll do the rest: don't you worry bout a thang!  So this "mahsheeen" auto batches out at night AND you get a printed report from this wonder of modern technology....You Receive a Printed Batch Report...You recieve a Printed BATCH REPORT....It auto batches the end of the day and you RECEIVE A PRINTED BATCH REPORT.  Sounds dreamy! You figure once that batch is done within a short amount of time that $ is in your account; RIGHT?  NOT SO!!!  This processor was not directing the funds to my checking account, even with my BATCH REPORT "RECEIPT".  THOUSANDS OF DOLLARS AND THEY WERE NOT DIRECTING THE FUNDS TO MY CHECKING ACCOUNT and YES even WITH a Printed Batch Report; also had receipts of every transaction.

ENTER the painfully Inept crew of undeservedly paid, antedeluvian lemurs that never respond even when contacted by conventional means.  These offsprings of female dogs played footsy with me until conveniently telling me that my 30 days was up;  I'll explain.  They have no record of any transactions being made therefore they didn't happen.  To make matters worse, they were under NO obligation to re- charge those customers the amounts ON MY PRINTED SIGNED RECEIPTS BECAUSE I hadnt contacted them (TMS) within the supposed alotted time.  Okay, So the transactions never happened, right, even though merchandise had been (purchased) and taken by the customer?  Oh, and just in case I wasn't clear, I had PRINTED & SIGNED receipts. Not to digress too much, I gotta tell ya, the amerikan dream of being in business for yourself anymore is a myth. You struggle and worry every day about rent, utilities, price increases, weather....EVERYTHING, and your reward for it is meager. Most small business owners are only a few short months away from insolvency; especially if you're in retail. Retail is so "challenging" that even great big giant multinational companies can't stay in business; even they're going down! The big co's have destroyed every single retail market by constantly running in the red, irrationally offering tons of selection, and running "ONE DAY SALES" Every other day. They ALL run rotten businesses and are going under and taking everyone with them. Back on point, So after being scared to death that they were going to s**t all over another client (me) I pled with them over the charges and that I'd basically do anything I could to make this thing work. I made copies of ALL the receipt which were a couple hundred. Well, they finally found a "solution" for me. Not only were they going to deprive me of my inventory and deny me sales THAT I HAD PRINTED & SIGNED RECEIPTS FOR, they had a solution even though it WASN't to give me my Fncking money immediately. They would "RELEASE" money provided there wasn't any charge backs. In other words, they avoided me until the 30 day period was over so they could play games with me. They had the money!  They were just literally fncking with me.  What could I do?  It took nearly 6 months to get the money.  They took my money and probably had it tied up in some silly financial scheme that they were probably earning interest on. I AM NOT Kidding you!  I can't think of a nasty enough remark to describe what sort of creatures these slimers are!  It is no wonder that the bankers at Harry Potters Bank (Gringotts) are goblins. They are absolutely evil and they represent the spirit of the anti-christ on earth.  I hate them and I wiish nothing but scorn on there leadership and even the unfortunate grunts that they hired for menial work.  If you think I'm over reacting. If you think I'm too sensitive to this. If you think I'm reading in to this like some conspiracy theory kook. Consider this: 

9/9/2016: Wells Fargo fined $ 185 million for opening accounts without current account holders knowledge. Transferring their money to the accounts while they charge them for bounced checks on their actual account...all in the name of opening more accounts and making quotas. Banks make money and are lent money based on deposits.  They were screwin the little guy once more and  the b***h that did it all departs the company with $ 125 million, look it up, and WF fires 5300 employee grunts.

The moral of my story here is this: Don't every let them trample on your rights.  Whatever you feel is your right: healthcare, guns, taxes...anything you hold sacred...don't compromise.  I've never before in my life believed that the general character and make up of the people of wealth & power in this country was remorslessly evil. My advice is to get your service from someone who lives close enough to you that, if necessary, you could personally sue. Don't do internet. Don't do big companies on the other side of the country.  Be safe out there and watch out for the vermin; they are everywhere.