Complaint Review: Total Protect Gold Home Service Plan

Hi, Randy here don't trust your mortagage Co. to start , they recommended  Total Protect Gold to me and i though well must be good  company then , if my mortgage company is recommending them to protect mine and their interest.



Boy was i wrong  i have been with total protecty gold for about two years now and when i need them the most is when they let me down, never filed a claim untill 8/14/2011 , I had just stepped out of the shower when my wife came in and said the house is smelling like natural gas and when i came out of the bathroom the house was full of gas !



we turned the gas off and opened the doors  so the gas would clear out , turned the gas on so i could check for leaks and it was the hot water heater  thermostat not working right , so i decided to call total protect gold and let them fix it , thats what i had been paying them  for,,  so i called and filed a claim and they set a plumbing company out  to check it out today 8/16/2011.



First thing he said before he even checked anything is they will not appove this claim i can tell you now , because it had copper tubing going from the wall to the valve on the hot water heater  and it has corrison in it causing the problem  with the thermostat ! he said that was illegal to do that use copper tubing on the gas line .



well it has been that way since i brought the house back in the mid  90's and it was inspected then and when we had the gas turned on when we moved in the gas company came out and checked it and inspecked it and said it was fine .



so anyway i am out $60.00 for the dedectable and  $ 50.00 a month for two years and still have to fix my hot water heater .