Complaint Review: TOTAL PROTECT HOME WARRANTY

When I moved into my new home, I wanted to get an appliance warrantee since my appliances were not brand new.  I’m glad I did as my refrigerator compressor went out a few months after we moved in.  The 24 hour call center set up a service call for a week later, so we were without a fridge for a week right?  Wrong!  Even though the tech had a new compressor on the truck, Total Protect insisted on shipping one from their warehouse.   First one arrived a few days later damaged in shipment.  Second one arrived ok & another week later, a different tech arrived to install it only to find it was the wrong part.  Thankfully, the tech exchanged it for the correct one on his truck.  Total downtime, 23 days but it was fixed- sort of.  The refrigerator began leaking in the back!  At least this time, I did not lose a fridge full of food (spoilage is not covered by the way.)  Long, long story short- second tech overfilled the Freon causing the leaking.  Third tech correctly filled & my fridge still works fine a year later.

My BIG gripe is NOT being able to cancel!  My company relocated me out of state, so I called in to cancel.  Since I had a claim during the plan year, I could not cancel & had to keep it for the rest of the year.  That sounded fair enough, so I had them place the plan on non-renew status.  It auto-renewed anyway, so I called again to cancel.  No problem they said, my card would be refunded.  Wrong, instead they charged me again & had no record of my last call.  This went on 2 more times (a total of 4 charges into a new plan year) and no one can ever find any record of my calls even though I have a cancelation confirmation number!  I finally called my credit card company who issued a ‘charge-back’ and blocked them from any future charges.  They have still found a way to charge me, every month I half to do a chargeback!  To date, one of five charges has been reversed for a plan I can’t use?!?

If you decide to purchase a warrantee from this company, be warned you may be stuck with it indefinitely!!