Complaint Review: Total Protect home warranty

I have had Total Protect for about 18yrs I was very satisfied with their services until recently.I was not aware of Cross Country  being affiliated until recently.Years ago when I made a claim with Total Protect pay your deductable services completed no problems. For my primary residence I had this service for years I added my rental property about a year ago.I made a claim on my rental property for a furnace Totalprotect stated to me they only pay the national average for a furnace which was $800.00 I stated where is that on the West Coast not on the East Coast they stated all they would pay was the $800.00 ok excepted.I made a claim for a water heater they sent a gentleman from a plumbing company,he stated i needed a new water heater when he called his company to ok the job they stated Total Protect said I would have to pay $304.00 I  called TotalProtect and asked them why I had to pay $304.00 they said it was things they did not pay for, I asked what did they pay for they said they could not tell me that. How do I pay monthly,pay a deductable,then have to pay $304.00 where is my warranty and what are they paying for, what am I saving. I received a water heater from them several years ago at my primary home i paid a deductable new water heater no problem. Now Total protect is ripping people off  because I don't see what they pay for or what you are saving. I canceled my contract with them Immediately because all I do is pay and all they do is get paid.I see no savings here anymore.