Complaint Review: Total Quality Logistics

Please avoid TQL at all cost!!! My drivers trailer was loaded and mixed up with a different carrier in the dock next to him by accident. The shipper accepted full responsibility and when my driver noticed the different address on the BOL we called into TQL and was left on hold waiting on my carrier rep Jason Bush to answer and give me directions on what to do. As always Jason did not answer and the shipper was now closed for the day and the other truck driver had left with our freight to head to his destination. My driver heads to the receiver the next day as instructed by a TQL representative and was rejected and told that his trailer needed to go another 150 miles up the road. My driver had to wait again 5 hours until my carrier rep came into the office to receive direction on what to do. I told Jason everything that happened and informed him about the shippers errors and he understood. I offered to return the freight back to the shipper and that's when he asked if we could drive 3 hours to deliver the freight where it needed to go and he would compensate us. I asked him will they take us same day and he said yes.

Once we arrived at the receiver they rejected us and said we cannot offload you until the following day at 5am. Jason asked if we could stay the night there and he would compensate us and we agreed. Once the truck was empty we headed home. We submitted our invoice and was paid by TQL as agreed up until 2 months later they filed a claim against my company and held my monies owed to me. They were requesting me to pay $ 1,100.00 back and today I receive an invoice for my monies owed and they deduct $ 1,300.00 from what was owed to me. I have hired an attorney to represent us and will do what I have to do to receive my $ 1,300.00 back in full. They are SCAMS and I will NEVER HAUL for them AGAIN!!

There are so many other companies out there that have better communication and follow up when it comes to carriers!! The claim representative Finnie Brown handled this case horribly and treated me unfairly as she did not want to hear my drivers side of the story. She was focused on the money aspect only!!! My driver was stuck with freight on his back as the shipper was closed and our carrier rep did not follow through and do his job thoroughly just by answering my call so we could have put a plan in place. Horrible Company!!!