Complaint Review: Total wireless

Went online and called total wireless and was told my phone is compatible. So I baught 25.00 min card and paid the activation fee. Then they told me my phone was denied. I called my credit card comp and they say total wireless took the money out. I called totalwireless and told them about it.    They tell me my phone is activated now,but yet I can't call or receive calls. I called them again and was told it takes 1minute to about 24 hrs to activate . So next day still didn't work. I called again and was told my phone can't be used with total wireless cause I previously has page plus But yet they still added 25.00 min card to my phone that I now can't even use. they wasted hours of my time and money. They are not very knowledgeable either ,how freakin hard can it be to switch a cellphone over to a different carrier  ,No matter who my past carrier  was.