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  • Report:  #1532759

Complaint Review: TotalAV.com

TotalAV.com I ordered virus protection from this company and they charged me for additional services that I did not order or authorize. Internet

  • Reported By:
    PNW — Rogue River Oregon United States
  • Submitted:
    Thu, May 30, 2024
  • Updated:
    Thu, May 30, 2024

TotalAV.com advertises virus protection for your computer for an introductory rate of $19.00 for a year.  I decided to give it a try, but when I received my Visa bill I saw that they had charged me for two other products that I did not order.  I now have a total of 10 email responses from their custormer service department and they keep telling me that it is too late to cancel the products that I did not order and they ignore the fact that I didn't authorize the purchases.  I am fine with and intend to pay for the service that I did order, but it is outrageous that they expect me to pay for services that I do not want, did not order, and didn't authorize anyone else to order.

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