Complaint Review: Touch-N-Buy

I bought a $10 calling card that didnt work. I called customer service and was told the lines were "congested" and I would have to wait an hour and a half before I should try my call again. Well, the person I was calling in Australia, decided to call me back since I couldnt call like I said I would.

Tonite, I decided to try the card-again...I got the same thing, nothing. I called customer service once again. I was told there was a line problem. They told me to wait a half hour and try my call again. I waited a half hour, like a fool and got the same thing-Nothing! Of course Im on the phone again with customer service...They tell me theyre gonna send in a report....

I asked to speak to a supervisor...Or give me a number where I can reach a supervisor...At this point after 3 calls & lost minutes, I just wanted a $10 refund. I was told they cant give that out. I lost my top then...Told them I would hit store to store tomorrow and have 10 cards printed up and walk out after leaving my wallet home....I'll get my $10 back that way. I wouldnt refer "Touch-N-Buy" Cards to anyone!

Karen
BURBANK, Illinois
U.S.A.