touch of modern items not as described, customer service does nothing san francisco California
I purchased a very expensive set of PORTO stemware as a gift from T.o.M.. I bought it in early February for an anniversary March 21. It finally arrived in the second week of April.
The items were described as stemware perfect for *sipping* port wine, being 7 inches tall. The items which arrived were almost twice that size, capable of holding about a half a bottle.
Port is expensive and vinted to be enjoyed in small snifters an ounce or two at a time.
These are utterly useless for that purpose.
Customer "service" took a week to respond to my email in which the suggested I read the original listing once again, they didn't specify but I assume because it stated the sale was final. Had the items i received been the items described on the original listing I would understand, but they didn't so I'm not sure how the sale is final, except that T.o.M has decided that unilaterally.
And o yes, when they respond there will be 2 lines in the beginning of the email asking you you to rate there service: "Yes, Im satisfied" and "No, I'm unsatisfied". Clicking "unsatisfied" immediately closes your ticket and I assume satisfies the corporate beancounters if not the customer.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Assumptions.....
#2General Comment
Mon, April 11, 2016
Sorry to say this but ONLINE is NOT the same as going into a store!! YOU purchased a DESCRIPTION!!!!YOU gave your money away on an IDEA!!!! It doesnt matter WHAT you ASSUMED!!!!! This is the pitfalls of online shopping!!!YOU look at a picture and its description and based ONLY on that YOU made a purchase. YOUR ASSUMPTION is what has led to this!!! YOU ASSUMED!!!! When YOU assume you do so at your own risk. Assumption is that manufacturer of fact and NOT fact itself. Its usually called "Jumping to conclusions". I would suggest that YOU just DO NOT make online purchases. YOU are slowly killing your own community with each order you place. With every dollar YOU send to China YOU are killing your own town!! Be it a giant city or a small town. Online purchases are slowly killing off mom and pop businesses. And YOU are letting it happen. Soon it will kill off the big box stores and then where will YOU work. It has a trickle down effect. Eventually all you will get to do is order online.